Since 1923, our mission has been to take care of our customer
If you have a passion for taking ownership of projects, building relationships with coworkers and external clients and providing award-winning service, then The Main Street America Group is the place for you. Since 1923, our mission has been to take care of our customer – the independent agent – better than anyone else. Customer service is at the heart of everything we do.With offices in eight locations, we offer a wide range of commercial and personal insurance, as well as surety bond products, in 37 states.
Our products and services are backed by financial stability. Our more than $1 billion in written premium is offered exclusively by 2,500-plus independent insurance agents.
This position is responsible for responding to customers and policyholders who want to either report a claim or inquire about an existing claim. Phone conversations are for the purpose of obtaining and entering pertinent information about the claim into the computer system, including verifying coverage with the policyholder. Responsible for the accurate entry of first notice of loss data into the system from phone calls or faxed in losses. Also responsible for making outgoing calls for additional loss information and file set-up.
The successful candidate will have a Bachelor’s degree with 1 – 3 years of sales, customer support, insurance, and/or call center work experience, or equivalent. Intermediate computer skills (Word and Excel) and good customer service skills are required.
Working hours are from 8:45am to 5:00pm.
Our comprehensive list of benefits include:
- Medical, Dental and Vision (Day One Coverage)
- Paid Time Off
- 401(k) with Generous Company Match
- Pension Plan
- Employee Recognition Programs
- Paid Holidays
- Company-Paid Disability and Life Insurance
- Tuition Reimbursement
- Flexible Spending Accounts for Health and Dependent Care
Come learn why 100% of new hires are satisfied with the choice they made to join Main Street America. Visit www.msagroup.com and click on “Careers” to find out more.