The list, issued by the Massachusetts Division of Insurance, is based upon Consumer-sourced Data
Each year the Division of Insurance receives on average between 1,500 and 2,000 consumer complaints involving claim processing, inappropriate denials, and improper agent claim handling matters relating to all lines of insurance. Of that, the Division attends to hundreds of issues involving “automobile-related matters.”
In our continuing effort to bring greater information to agents about auto insurance companies doing business in Massachusetts, the following lists highlights how many auto insurance complaints were filed against the largest private passenger automobile insurance companies doing business here. Please note the data is based on the year 2012, the latest year for which complete information is available.
|
Rank |
Massachusetts Automobile Insurance Co. |
2012 Complaints |
MA Market Share |
| 1. | Commerce/MAPFRE Insurance Co. | 95 | 27.17% |
| 2. | Liberty Mutual Insurance Co. | 50 | 12.05% |
| 3. | Safety Insurance Co. | 37 | 10.98% |
| 4. | Government Employees Insurance Co. | 23 | 2.94% |
| 5. | Progressive Direct Insurance Co. | 22 | 2.99% |
| 6. (Tied) | Arbella Mutual Insurance Co. | 21 | 8.78% |
| 6. (Tied) | Plymouth Rock Assurance Co. | 21 | 5.93% |
| 7. (Tied) | Metropolitan Property and Casualty Ins. Company | 17 | 4.60% |
| 7. (Tied) | Amica Mutual Insurance Co. | 17 | 3.46% |
| 8. | GEICO General Insurance Co. | 13 | 0.49% |
| 9. | The Premier Insurance Co. of Massachusetts | 12 | 3.72% |
| 10. | Citizens Insurance Co. of America | 9 | 3.05% |
| 11. | Allstate Insurance Co. | 8 | 0.79% |
| 12. | Encompass Insurance Co. of Massachusetts | 7 | 0.90% |
| 13. | Pilgrim Insurance Co. | 6 | 0.34% |
| 14. (Tied) | Norfolk & Dedham Mutual Fire Insurance Co. | 5 | 1.16% |
| 14. (Tied) | Massachusetts Homeland Insurance Co. | 5 | 0.92% |
| 14. (Tied) | Occidental Fire & Casualty Co. of North Carolina | 5 | 0.65% |
| 15. (Tied) | USAA Casualty Insurance Co. | 4 | 1.42% |
| 15. (Tied) | NGM Insurance Co. | 4 | 1.18% |
| 15. (Tied) | United Services Automobile Association | 4 | 0.94% |
| 16. (Tied) | Vermont Mutual Insurance Company | 3 | 1.02% |
| 16. (Tied) | Peerless Insurance Co. | 3 | 0.66% |
| 17. | The Hanover Insurance Co | 2 | 0.03% |
| 18. (Tied) | State Farm Mutual Automobile Insurance Co. | 1 | 0.41% |
| 18. (Tied) | Preferred Mutual Insurance Co. | 1 | 0.35% |
| 18. (Tied) | Electric Insurance Co. | 1 | 0.26% |
| 18. (Tied) | IDS Property Casualty Insurance Co. | 1 | 0.18% |
| 18. (Tied) | Farm Family Casualty Insurance Co. | 1 | 0.13% |
| 18. (Tied) | Progressive Casualty Insurance Co. | 1 | 0.04% |
| 18. (Tied) | Horace Mann Insurance Co. | 1 | 0.00% |
