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AC Editor

Big ‘I’ Survey: 87% Say Human Insurance Agent Still Matters

September 22, 2026 by AC Editor

AI in the insurance industry

A new Big “I” survey finds 87% of consumers say having a dedicated insurance agent is important, while 61% are more likely to choose an agent using AI and other modern technology.

90% Of Agents Cut Business With Carriers Over Submission Friction

September 21, 2026 by AC Editor

Insurance agency carrier submission automation survey results

Nine in 10 independent agents surveyed said they have reduced business with a carrier because of submission friction, while 79% identified commercial submission automation as a top technology priority.

After Sixty-Plus Years in “the Best Job in the World”, Warren Buffet Becomes Chairman Emeritus

September 21, 2026 by AC Editor

Berkshire Hathaway has named Warren Buffett Chairman Emeritus while keeping him on its board and has elected his son, longtime director Howard G. Buffett, as Chairman of the Board.

Bill Would Make Staged Auto Accident Insurance Fraud a Federal Crime

September 21, 2026 by AC Editor

Staged auto accident insurance fraud investigation

A bipartisan House bill would create a federal crime for staging or fabricating motor vehicle accidents to submit fraudulent insurance claims, with penalties increasing when schemes cause serious injury or death. The sponsors introduced the legislation Sept. 3.

Plymouth Rock Names Caroline McGarry Territory Sales Manager

September 14, 2026 by AC Editor

Plymouth Rock Assurance has named Caroline McGarry a Territory Sales Manager. McGarry previously served as an Agency Trainer working with independent agency partners across New England.

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Career News

After Sixty-Plus Years in “the Best Job in the World”, Warren Buffet Becomes Chairman Emeritus

Plymouth Rock Names Caroline McGarry Territory Sales Manager

Liberty Mutual Elects Thomas H. Lee Partners Co-CEO Scott Sperling to Board of Directors

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MA Division of Insurance Announcements

Interviews

From Nuptials, Tickets, and Taxes to Trusted Advisor: One Agency’s Unique Path to P&C Success

A Conversation with Evan Silverio, President & CEO of Silverio Insurance Group

Deland, Gibson Celebrates 125 Years: A Conversation with CEO Chip Gibson

The Fourth-Generation Family-Owned Agency is Based in Wellesley

Talking with Richard Welch: Growth and Innovation at Hospitality Mutual | Agency Checklists

Talking with Richard Welch: Growth and Innovation at Hospitality Mutual

Mr. Welch is CEO of Massachusetts-based Hospitality Insurance Group

Born and Bred in the Bay State: The Special Agent Story

Our Latest Agency Interview is with the Founder & President of Special Agent

A Conversation with Daniel C. Bridge – The 2023 Insurance Professional of the Year

Daniel Bridge is Board Chair, President, and CEO of Vermont Mutual Insurance Group

Making The Leap From Corporate to Entrepreneur: Nadeen Vella On Building NaVella Insurance From Scratch

Making The Leap From Corporate to Entrepreneur: Nadeen Vella On Building NaVella Insurance From Scratch

Our latest Agency Interview is with Nadeen Vella, the founder and owner of a virtual scratch independent agency.

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InsurOp-Eds

How Agents Can Ensure Home Improvement Projects Are Reflected Properly Within Their Clients’ Homeowners Policies

By Jim Hyatt

Agency Checklists, MA Insurance News, Mass. Insurance News

A Feast Without the Fiasco: Tips to Help Policyholders Host Safely This Thanksgiving

By AC Editor

Agency Checklists, MA Insurance News, Mass. Insurance News

Agent Op-Ed: Why I Decided To Attend This Year’s Big “I” Legislative Conference

By AC Editor

InSurOp-Ed: Maintaining AI Status After Completion of Work

By Bill Wilson

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In Memoriam

Jean E. Petersen worked more than 30 years at Kirby Insurance Agency in Whitman, Massachusetts.

In Memoriam: Jean E. Petersen, 1939-2026

Gordon Elliott Taylor, longtime owner of the Blackmer Insurance Agency in Shelburne, Massachusetts, who served the local insurance community for decades.

In Memoriam: Gordon Elliott Taylor

William R Berkley founder of W R Berkley Corporation and leader in commercial insurance industry

W. R. Berkley Corporation Announces the Passing of Its Founder and Executive Chairman, William R. Berkley

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