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The Paradigm Shift in AI: From Chatbots to Autonomous Agents

March 2, 2026 by Owen Gallagher

Some Thoughts for Independent Agencies about the Next Wave of AI Agents

A Feast Without the Fiasco: Tips to Help Policyholders Host Safely This Thanksgiving

November 25, 2025 by AC Editor

Agency Checklists, MA Insurance News, Mass. Insurance News

Agents can play an important role in helping clients prepare by reviewing their coverage, emphasizing safety precautions, and ensuring that protection is in place before the first guest arrives.

Passing of the Torch: Becoming Arbella’s Next CEO

April 15, 2025 by Paul Brady

Passing of the Torch: Becoming Arbella’s Next CEO

An InsurOp-Ed from Paul Brady, Who Takes Over as Arbella’s New CEO June 1, 2025

Uninsurable Risk? Maybe Parametric Insurance Is The Answer

February 25, 2025 by Owen Gallagher

Ten Points about Parametric Insurance for Massachusetts Insurance Agencies

InsurOpEd: Starting A New Chapter in My Life

September 16, 2024 by Tara Philbin

After 30+ Years in the Insurance Industry Tara Philbin is Saying Goodbye to Insurance

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  • NEW – QUINCY: AVP Sales & Marketing (Arbella)
  • DEDHAM: Service Operations Representative (N&D)
  • YARMOUTH: Commercial Lines Account Manager (Pioneer)
  • SOUTHBOROUGH: President & CEO (Hospitality Insurance Group)
  • SOUTHBOROUGH: Commercial Lines Small Business Account Manager (Fitts)
  • DEDHAM: Senior Actuarial Analyst (N&D)
  • DEDHAM: Sr. Casualty Claims Adjuster (N&D)
  • WAKEFIELD: Account Manager – Personal Lines (Hartshorne & Curley)
  • WOBURN: Senior Commercial Lines Account Manager (SalemFive)
  • HOLYOKE: Commercial Lines Account Manager Insurance (Chase Clark Stewart & Fontana Agency)
  • *URGENT* WOBURN: Private Client Sales Executive (SalemFive)

Career News

Josh Hershman confirmed as Connecticut Insurance Commissioner

Senate Confirms Josh Hershman as Insurance Commissioner

Jacqui Canney appointed to Liberty Mutual board of directors

Liberty Mutual Insurance Elects Jacqui Canney to the Company’s Board of Directors

Liberty Mutual appoints Vlad Barbalat president of Global Risk and Capital Solutions

Liberty Mutual Insurance Announces New Leadership Structure to Align Global Risk and Capital Capabilities

The Andover Companies Strengthens Executive Team with Senior Leadership Appointments

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Interviews

From Nuptials, Tickets, and Taxes to Trusted Advisor: One Agency’s Unique Path to P&C Success

A Conversation with Evan Silverio, President & CEO of Silverio Insurance Group

Deland, Gibson Celebrates 125 Years: A Conversation with CEO Chip Gibson

The Fourth-Generation Family-Owned Agency is Based in Wellesley

Talking with Richard Welch: Growth and Innovation at Hospitality Mutual | Agency Checklists

Talking with Richard Welch: Growth and Innovation at Hospitality Mutual

Mr. Welch is CEO of Massachusetts-based Hospitality Insurance Group

Born and Bred in the Bay State: The Special Agent Story

Our Latest Agency Interview is with the Founder & President of Special Agent

A Conversation with Daniel C. Bridge – The 2023 Insurance Professional of the Year

Daniel Bridge is Board Chair, President, and CEO of Vermont Mutual Insurance Group

Making The Leap From Corporate to Entrepreneur: Nadeen Vella On Building NaVella Insurance From Scratch

Making The Leap From Corporate to Entrepreneur: Nadeen Vella On Building NaVella Insurance From Scratch

Our latest Agency Interview is with Nadeen Vella, the founder and owner of a virtual scratch independent agency.

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InsurOp-Eds

InsurOp-Ed: InsurTech Conferences – Hear No Evil, Speak No Evil, See No Evil

By Bill Wilson

Preparing For The Next Pandemic – The Cyber One That Is

By AC Editor

COVID-19 Business Interruption Claims | Massachusetts

May A Mass. Statute Bar COVID-19 Business Interruption Claims?

By Owen Gallagher

Should Insurance Agents Help Advocate Claims?

Should Agents Advocate For Insureds In Claim Denials?

By Bill Wilson

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In Memoriam

In Memoriam: Saul F. Feingold, 1932-2026

In Memoriam: Saul F. Feingold, 1932-2026

In Memoriam: Thomas A. Lawson, 1956-2026

In Memoriam: Thomas A. Lawson, 1956-2026

In Memoriam: Judy Mendolusky, 1943-2026

In Memoriam: Judy Mendolusky, 1943-2026

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