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The Paradigm Shift in AI: From Chatbots to Autonomous Agents

March 2, 2026 by Owen Gallagher

Some Thoughts for Independent Agencies about the Next Wave of AI Agents

A Feast Without the Fiasco: Tips to Help Policyholders Host Safely This Thanksgiving

November 25, 2025 by AC Editor

Agency Checklists, MA Insurance News, Mass. Insurance News

Agents can play an important role in helping clients prepare by reviewing their coverage, emphasizing safety precautions, and ensuring that protection is in place before the first guest arrives.

Passing of the Torch: Becoming Arbella’s Next CEO

April 15, 2025 by Paul Brady

Passing of the Torch: Becoming Arbella’s Next CEO

An InsurOp-Ed from Paul Brady, Who Takes Over as Arbella’s New CEO June 1, 2025

Uninsurable Risk? Maybe Parametric Insurance Is The Answer

February 25, 2025 by Owen Gallagher

Ten Points about Parametric Insurance for Massachusetts Insurance Agencies

InsurOpEd: Starting A New Chapter in My Life

September 16, 2024 by Tara Philbin

After 30+ Years in the Insurance Industry Tara Philbin is Saying Goodbye to Insurance

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Career News

Salem Five Insurance Services appointed Gregory Grintchenko as senior vice president of insurance sales to support the agency's continued growth strategy.

Salem Five Insurance Services Expands Leadership Team with Addition of Gregory Grintchenko

Gavin McPhail, Vice President and Chief Data Officer at Plymouth Rock Assurance.

Plymouth Rock Assurance Strengthens Leadership Team with Three Strategic Appointments 

G. Quinn Landers appointed Senior Vice President and Chief Claims Officer at The Andover Companies

The Andover Companies Appoints G. Quinn Landers Senior Vice President and Chief Claims Officer

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MA Division of Insurance Advertisements

Framed formal notice from Massachusetts Division of Insurance about amending a foreign license for AXA XL Insurance Company Americas, dated July 23, 2026.
Official Massachusetts Division of Insurance notice from Safeco Insurance of America about an amended Foreign Company License to transact Property & Casualty insurance; dated July 20, 2026.
Official certification: Commonwealth of Massachusetts, Division of Insurance, license amendment for First National Insurance Company of America, 225 Borthwick Ave, Portsmouth, NH, dated July 20, 2026.

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Interviews

From Nuptials, Tickets, and Taxes to Trusted Advisor: One Agency’s Unique Path to P&C Success

A Conversation with Evan Silverio, President & CEO of Silverio Insurance Group

Deland, Gibson Celebrates 125 Years: A Conversation with CEO Chip Gibson

The Fourth-Generation Family-Owned Agency is Based in Wellesley

Talking with Richard Welch: Growth and Innovation at Hospitality Mutual | Agency Checklists

Talking with Richard Welch: Growth and Innovation at Hospitality Mutual

Mr. Welch is CEO of Massachusetts-based Hospitality Insurance Group

Born and Bred in the Bay State: The Special Agent Story

Our Latest Agency Interview is with the Founder & President of Special Agent

A Conversation with Daniel C. Bridge – The 2023 Insurance Professional of the Year

Daniel Bridge is Board Chair, President, and CEO of Vermont Mutual Insurance Group

Making The Leap From Corporate to Entrepreneur: Nadeen Vella On Building NaVella Insurance From Scratch

Making The Leap From Corporate to Entrepreneur: Nadeen Vella On Building NaVella Insurance From Scratch

Our latest Agency Interview is with Nadeen Vella, the founder and owner of a virtual scratch independent agency.

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InsurOp-Eds

Agency Checklists oped on atten

InsurOp-Ed: Observations And Insights For Insurance Agency Owners About IAOA’s INNOVAT19N

By David Siekman

InsurOp-Ed: Time to Make Government Action Exclusions More Equitable?

By Bill Wilson

Uninsurable Risk? Maybe Parametric Insurance Is The Answer

By Owen Gallagher

InSurOp-Ed: Maintaining AI Status After Completion of Work

By Bill Wilson

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In Memoriam

Gordon Elliott Taylor, longtime owner of the Blackmer Insurance Agency in Shelburne, Massachusetts, who served the local insurance community for decades.

In Memoriam: Gordon Elliott Taylor

William R Berkley founder of W R Berkley Corporation and leader in commercial insurance industry

W. R. Berkley Corporation Announces the Passing of Its Founder and Executive Chairman, William R. Berkley

Michael R Quinn longtime leader of Allan M Walker Insurance Agency in Taunton Massachusetts

Taunton Insurance Leader Michael R. Quinn Dies at 70

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