A look at how the coinsurance clause came about and how best to explain it to an insured.
InsurOp-Ed: InsurTech Conferences – Hear No Evil, Speak No Evil, See No Evil
The industry needs disruption and can benefit greatly from technology, but not the kind being offered by most of the insurtechs I’ve looked at.
InsurOp-Ed: From 2.0 to 3
Another insightful InsurOp-Ed this week from Bill Wilson about Berkshire Hathaway’s new small commercial product “THREE”.
InsurOp-Ed: Circular Definitions
Our occasional contributor, Bill Wilson, on the enduring importance of saying what you mean and meaning what you say, particularly in an insurance policy.
The REAL Customer Experience
The former director of the Big I’s Virtual University discusses what the real customer experience is and the part that agents play in it.