At industry events, when speaking with other agency owners and when viewing the most recent Agency Checklists’ e-blast, the common threat to agencies is painfully obvious. It is a lack of available talent in the industry.[pullquote]If marketing reps were given a dime for every time they were asked “who is looking?” They would be rich […]
Insurance Insights | Massachusetts
The REAL Customer Experience
The former director of the Big I’s Virtual University discusses what the real customer experience is and the part that agents play in it.
InsurOp-Ed: One Word
In this latest Op-Ed from the founder and former director of the Big “I” Virtual University, Mr. Wilson takes a look at the influence one word can have on the ISO CGL policy.
InsurOp-Ed: Doorknob Marketing
The former director of the Big I’s Virtual University discusses his thoughts on a tried and true marketing initiative for independent insurance agents old and new alike.
MAPFRE’s Mission: The Company’s U.S. Leaders On The Past, Present, & Future Of Massachusetts’ Largest Insurer
An interview with Alfredo Castelo, MAPFRE USA president and CEO and Patrick McDonald, MAPFRE CEO for the Northeast Region, for their thoughts and views on MAPFRE’s evolution over the past decade in both Massachusetts and the U.S.
