Customer loyalty, and thus retention and profitability, isn’t driven by cheap prices.
Bill Wilson
InSurOp-Ed: Another Certificate of Insurance Noose
Mr. Wilson weighs in on the issue of certificates of insurance and potential E&O issues for agents.
InSurOp-Ed: Am I Legally Liable?
How do you answer questions like this: If ‘this’ happens, am I legally liable?
InSurOp-Ed: Beware Online COI Systems!
I first addressed this issue about 15 years ago when I began writing and speaking on certificate of insurance (COI) problems that had exploded in the marketplace. However, it now seems as if we are in the middle of a second wave of COI problems, including onerous requirements that agents use specific online COI systems […]
InsurOp-Ed: What Does “Direct Physical Loss Of Or Damage To Property” Mean?
Recently, I’ve read a bunch of articles touting a North Carolina pro-policyholder COVID-19 decision that, among other similar erroneous conclusions, opined that “loss of” can also mean “loss of use of.” The premise is that, under the insurer’s business income form language, “loss of” property can also mean the inability to use the property even […]
