• Skip to main content
  • Skip to primary sidebar
  • Skip to footer
  • Contact Us

Agency Checklists

Massachusetts Insurance News & Job Opportunities

You are here: Home / Partner News | Sponsored Articles / Company News / IVANS Reveals Latest Findings from State of Agency-Insurer Connectivity Report

IVANS Reveals Latest Findings from State of Agency-Insurer Connectivity Report

November 19, 2021 by AC Editor

Survey indicates increased demand for a more connected insurance ecosystem to improve productivity and value for all stakeholders


Ivans has announced the findings of its annual agency-insurer connectivity report, 2021 Digital Connectivity Technology Adoption Trends. The report highlights the adoption of digital technology by insurers, MGAs and agencies and the opportunity to align digital initiatives for the benefit of all stakeholders – agents, insurers, MGAs and insureds.

According to the findings in the 2021 report, responses from more than 1,700 agents, insurers and MGAs indicated the highest demand for connectivity in the past seven years, with an appetite to enable agent-insurer connectivity and digital collaboration in distribution and servicing. Key survey findings include:

  • Agency Demand for Connectivity: More than 80% of agents ranked insurer connectivity as important or very important. In addition, nearly 85% of agents said they place more business with connected insurers.
  • Rating and Quoting Priorities: Purging Paper: Traditional methods (email, phone call, etc.) are still popular, but only 29% of agencies are still using hard copies or PDFs to find insurers for Commercial Lines. 70% prefer integrating the Personal Lines rating system within their agency management systems.
  • Marketing Opportunities: Nearly 69% of agencies said they often lose opportunities because they cannot find a market to quote the risks due to the historically manual nature of appetite discovery.
  • Commercial Lines Submissions: 84% of insurers believe it would be useful to receive submissions in a more digital way so they can reply to agents more quickly. This sentiment is mirrored by agencies as 81% of agency respondents said they give more small commercial business to insurers who quote the fastest, 69% in mid-market.
  • Automated Servicing: 78% of insurers report sending eDocs and Messages download directly to agency partners’ management systems – a 13% increase year over year. Further, 74% report sending Claims information via download directly to agency partners’ management systems.

“We are happy to see the increased adoption in agency-insurer connectivity across all categories, and a push to further connect the industry through technology,” said Reid Holzworth, chief executive officer, IVANS Insurance Solutions. “As we continue to build and support digital connections between insurers, MGAs, agencies and their technology partners, it is important for all stakeholders to embrace technology so we can remove friction and create greater transparency across the insurance ecosystem.”


Survey Methodology

More than 1,700 independent agencies, insurers and MGAs across North America. participated in the 7th Annual IVANS Agency-Insurer Connectivity Survey, from which the results of this report were generated. Respondents voluntarily participated in an online survey conducted in 2021. The findings are based on responses to a set of questions about agency, insurer and MGA technology use.

Source: Ivans

Primary Sidebar

New Episode

MA Insurance Lawyers

SPONSORED

MA DOI Advertisements

Career News

McDonnell Named President of Vermont Mutual Insurance Group

Mark J. McDonnell Elected Chair of the Board of Directors of Vermont Mutual

Coverys Appoints Saadia Khilji as Global Chief Information Officer

Liberty Mutual Insurance Appoints Monica Caldas to Executive Vice President and Chief Information Officer

MIT Sloan CIO Symposium Announces Winner of the 2025 CIO Leadership Award

HUB Names Melissa Salois-Blood as New Controller and Jennifer Santiago as Group Benefits Account Manager

HUB Names Melissa Salois-Blood as New Controller and Jennifer Santiago as Group Benefits Account Manager

View More Career News

In Memoriam

In Memoriam: John J. Doyle Jr., 1942-2025

In Memoriam: Joseph Lombard, 98, Founder of Corinthian Insurance In Medway

In Memoriam: Michael Ray Christiansen, 1953-2025

Company News

Arbella Insurance Foundation Launches Annual “Let’s Drive Out Hunger” Program to Raise Funds for Hunger Relief Programs Across New England

Arbella Insurance Foundation Launches Annual “Let’s Drive Out Hunger” Program to Raise Funds for Hunger Relief Programs Across New England

Progressive Drives Small Business Forward with $1 Million in Commercial Vehicle Grants

Agency Checklists, MA Insurance News, Mass. Insurance News, MA Life Insurance Companies, Boston Mutual

Boston Mutual Life Insurance Company’s Making An Impact Program Celebrates Seven Years of Giving Back

New York Liberty and Liberty Mutual Insurance Announce Multiyear Partnership

Footer

Agency Checklists

Contact us

We offer a variety of ways to get help promote your company or product.

Announcements
Email Sponsorships
Partnerships
Custom Collaborations

*Affiliate Disclosure

Please note that any of Agency Checklists’ articles might contain one or more affiliate links. This means that any subsequent purchase resulting from these links may result in a commission for us, but at no additional cost to you. For example, as an Amazon Associate, Agency Checklists earns a commission from all qualifying purchases. By working with affiliates we can continue to keep Agency Checklists subscription free. Thank you for your support.

Explore Our Archives

Copyright © 2025 · Agency Checklists · All rights reserved.

 

Loading Comments...