Plymouth Rock Home Assurance Corporation has appointed Rachel Switchenko as its Vice President of Customer Solutions, effective immediately. Switchenko, who previously directed customer care for Plymouth Rock’s Independent Agent auto business, is responsible for both customer service and underwriting for the Home group.
“Rachel has proven to be an excellent leader on the auto side of Plymouth Rock, where she excelled at both improving customer service and nurturing her team,” commented Bill Martin, President and CEO, Plymouth Rock Home Assurance Corporation. “We’re excited to have her bring an industry-leading approach in customer service to the Home group.”
Prior to joining Plymouth Rock, Switchenko spent 11 years at Liberty Mutual Insurance, where she worked in accounting and data analytics before becoming the Director of Call Center Operations for both the Liberty Mutual and Safeco brands. Switchenko is a graduate of the University of Rhode Island and holds an MBA from Northeastern University.
“We want to be the insurer of choice for our agents and customers, serving as experts in our industry and driving change in the evolution of service with care, collaboration and expertise,” said Switchenko.