The Hanover Insurance Group, Inc. today announced it has appointed Richard W. Lavey to the newly created role of chief operating officer. In this position, Lavey will play an expanded and leading role in the further development of our business strategy and drive even greater integration and collaboration between our business and technology organizations, enhancing our agent and customer value propositions and advancing our goal to deliver strong, sustainable profitable growth going forward.
Lavey will maintain his current responsibilities leading personal lines and core commercial, which includes the company’s small and middle market businesses. He will also continue to lead the company’s sales and distribution, corporate underwriting, marketing and risk solutions functions.
With more than 35 years of experience in the insurance and technology industries, Lavey brings a deep knowledge of The Hanover’s business and distribution model as well as expertise in advancing strategy, leading business transformations, and galvanizing culture. Prior to joining The Hanover in 2004, Lavey was vice president of strategic initiatives for The Hartford’s property and casualty organization and vice president of strategic marketing for The Hartford’s Select Customer division. Prior to that, he worked at two software companies, ChannelPoint and Bowstreet, and was a strategy consultant for CSC Healthcare. He began his career at The Travelers Insurance Company.
“We are very pleased to have Dick assume this key role in our organization and to have his leadership over our company’s strategic operations,” said John C. Roche, president and chief executive officer at The Hanover. “In our rapidly changing and dynamic business, we are intently focused on the development of strategic operating models that deliver value for all our stakeholders and our company. Dick is a proven leader who has successfully guided our businesses through transformative times over the course of his 21 years with our company.”
Lavey is a Phi Beta Kappa graduate of The College of the Holy Cross and earned his Master of Business Administration degree from Harvard Business School. He currently serves as Chair of the National Council on Compensation Insurance (NCCI).
