Last month*, I received the following email: We are wondering if you can offer your assistance regarding a client’s loss due to a fire. The client is a tenant in a small plaza. This past Sunday a fire occurred. The client’s business suffered primarily from smoke damage. Any way, we reported the claim to the […]
InsurOp-Eds | Agency Checklists
Editorials and opinion pieces from insurance professionals involved with the Massachusetts insurance industry.
How do You Create Customer Loyalty? Why Do Consumers Stay with a Particular Agent or Carrier for Years?
Mr. Wilson opines on the intangibles in creating true customer loyalty for your agency.
InSurOp-Ed: Maintaining AI Status After Completion of Work
A new op-ed from the former director of the Big "I" Virtual University.
InSurOp-Ed: In Claim Disputes, Disregard Case Law At Your Own Risk
Mr. Wilson’s latest post on the principle he refers to as “Unconscionable Advantage.”
What is the Best Insurance Sales Channel, Direct or Agent-Assisted?
I was reading this article in the latest edition of the Coverager email newsletter: “The Big Bet” This was excerpted from a 2004 Berkshire Hathaway annual report: “But a man named Leo Goodwin had an idea for an even more efficient auto insurer and, with a skimpy $200,000, started GEICO in 1936. Goodwin’s plan was to eliminate […]
