Customer loyalty, and thus retention and profitability, isn’t driven by cheap prices.
InsurOp-Eds | Agency Checklists
Editorials and opinion pieces from insurance professionals involved with the Massachusetts insurance industry.
InSurOp-Ed: Am I Legally Liable?
How do you answer questions like this: If ‘this’ happens, am I legally liable?
Preparing For The Next Pandemic – The Cyber One That Is
Thoughts on how why the insurance industry should begin preparing for a potential cyber pandemic.
InSurOp-Ed: Beware Online COI Systems!
I first addressed this issue about 15 years ago when I began writing and speaking on certificate of insurance (COI) problems that had exploded in the marketplace. However, it now seems as if we are in the middle of a second wave of COI problems, including onerous requirements that agents use specific online COI systems […]
InSurOp-Ed: Using “Big Data” to Make Unilateral Policy Coverage Changes
Bill Wilson’s latest take on the rise of Big Data in insurance and the potential coverage issues its use can cause unsuspecting insureds.
