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AI

Big ‘I’ Survey: 87% Say Human Insurance Agent Still Matters

September 22, 2026 by Agency Checklists News Desk

AI in the insurance industry

A new Big “I” survey finds 87% of consumers say having a dedicated insurance agent is important, while 61% are more likely to choose an agent using AI and other modern technology.

Order Requires Local Approval, Benefit Agreements for Data Centers

September 14, 2026 by State House News Service

Massachusetts data center policy focusing on energy independence and environmental impact

Massachusetts is imposing new requirements on large data center projects, including community benefits agreements, clean-energy obligations and protections against shifting infrastructure and electricity costs to ratepayers. The rules apply to covered projects exceeding 25 megawatts of peak electricity demand.

AI Advancements Leave Governors on Edge

September 14, 2026 by State House News Service

Massachusetts artificial intelligence regulation and federal AI guardrails

Healey, others want guardrails and citizen protections STATE HOUSE, BOSTON, Sept. 14, 2026…..As talk of the apocalypse drives new calls for regulation of artificial intelligence and with federal lawmakers increasingly active on the topic, Gov. Maura Healey jumped into the debate Monday and said she wants to see “federal action to put guardrails on AI […]

Plymouth Rock Unveils New Home Insurance Quoting Tool on ChatGPT

August 3, 2026 by Agency Checklists News Desk

Plymouth Rock home insurance quoting through ChatGPT

Plymouth Rock launches home insurance quoting through ChatGPT and says independent agents can add resulting policies to their portfolios.

Travelers Introduces Proprietary AI Model Tailored to Its Property-Casualty Business

July 20, 2026 by Agency Checklists News Desk

Hands typing on a laptop as a blue AI hologram and interconnected icons float above the keyboard.

Travelers introduced TravelersLLM, a proprietary AI model trained on millions of company documents to improve underwriting, research, and enterprise productivity.

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Career News

Michael Pezza, Executive Director of The Insurance Library in Boston

Executive Director Michael Pezza to Retire from The Insurance Library

illustration of AM Best Student Challenge with picture of desk and BU flag in background

Boston University Student Named Finalist in AM Best’s 2027 Student Challenge

Jack Roche, president and CEO of The Hanover Insurance Group, recipient of the 2026 Lifetime Achievement Award

The Griffith Foundation and APCIA Honor John C. Roche with 2026 Lifetime Achievement Award

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MA Division of Insurance Announcements

Interviews

From Nuptials, Tickets, and Taxes to Trusted Advisor: One Agency’s Unique Path to P&C Success

A Conversation with Evan Silverio, President & CEO of Silverio Insurance Group

Deland, Gibson Celebrates 125 Years: A Conversation with CEO Chip Gibson

The Fourth-Generation Family-Owned Agency is Based in Wellesley

Talking with Richard Welch: Growth and Innovation at Hospitality Mutual | Agency Checklists

Talking with Richard Welch: Growth and Innovation at Hospitality Mutual

Mr. Welch is CEO of Massachusetts-based Hospitality Insurance Group

Born and Bred in the Bay State: The Special Agent Story

Our Latest Agency Interview is with the Founder & President of Special Agent

A Conversation with Daniel C. Bridge – The 2023 Insurance Professional of the Year

Daniel Bridge is Board Chair, President, and CEO of Vermont Mutual Insurance Group

Making The Leap From Corporate to Entrepreneur: Nadeen Vella On Building NaVella Insurance From Scratch

Making The Leap From Corporate to Entrepreneur: Nadeen Vella On Building NaVella Insurance From Scratch

Our latest Agency Interview is with Nadeen Vella, the founder and owner of a virtual scratch independent agency.

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In Memoriam

In Memoriam: James P. Daley, 1959-2026

In Memoriam: Richard Sias, 1946-2026

In Memoriam: Stephen Joel Paris, 1938-2026

InsurOp-Eds

InsurOp-Ed: The Invisible But Potentially Catastrophic Homeowners Exclusion That’s Not An Exclusion

By Bill Wilson

InsurOpEd: Starting A New Chapter in My Life

By Tara Philbin

InsurOp-Ed: Time to Make Government Action Exclusions More Equitable?

By Bill Wilson

InSurOp-Ed: Another Cautionary Tale of Underinsurance

InSurOp-Ed: Another Cautionary Tale of Underinsurance

By Bill Wilson

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