Massachusetts technology chief Jason Snyder said AI regulation should begin with tracking how the technology is being used. The state is monitoring more than 400 AI use cases while considering guardrails, safety standards and human-accountability requirements.
AI
Meta Muse and Insurance: What Agents Need to Know
Consumer AI assistants are beginning to reach insurance businesses through both online shopping platforms and telephone calls. Insurify has blocked Meta’s Muse from automatically collecting quotes, while Liberate has introduced technology designed to identify and handle calls from consumer AI assistants.
Insurify Blocks Meta’s Muse AI Agent From Accessing Insurance Quote Platform
Cambridge-based Insurify says automated AI agents should preserve coverage details, carrier attribution and consumer control when presenting auto and home insurance quotes.
Smaller But Stronger: Insurance Agents in the Age of AI
The estimated number of independent agencies fell to 37,000 in 2026 from 39,000 in 2024, while AI use jumped to 46% and most agencies reported revenue growth.
Big ‘I’ Survey: 87% Say Human Insurance Agent Still Matters
A new Big “I” survey finds 87% of consumers say having a dedicated insurance agent is important, while 61% are more likely to choose an agent using AI and other modern technology.
