• Skip to main content
  • Skip to primary sidebar
  • Skip to footer
  • Contact Us

Agency Checklists

Massachusetts Insurance News & Job Opportunities

You are here: Home / Insurance News | Massachusetts / Q1-2023 Insurance Labor Market Study: Explores Industry’s Staffing Needs And Challenges

Q1-2023 Insurance Labor Market Study: Explores Industry’s Staffing Needs And Challenges

March 21, 2023 by Owen Gallagher


The Jacobson Group and Aon’s Ward Business Unit have published their “Semi-Annual U.S. Insurance Labor Market Study.

The free report examines data on hiring and revenue trends and projections within the insurance industry and highlights the difficulties in recruiting talent, the need for technology staff, and the rise of hybrid work models.

Some highlights from the report are:

  • Recruiting in the insurance sector remains a challenge, with nearly all positions being moderately difficult to fill. However, compared to 2022, recruiting difficulty has eased in 10 of 11 categories, including operations, compliance, sales/marketing, accounting, product management, executives, claims, analytics, underwriting, actuarial, and technology.
  • When it comes to hiring talent, the reports states, that 25% of companies feel that it has become more difficult compared to the previous year, down from 48% in July. Meanwhile, 24% feel it has become less difficult. Life/Health companies (29%) are experiencing more challenges than P&C companies (23%). Large companies are struggling the most, with 27% reporting more difficulty compared to 21% and 20% for small and medium-sized companies, respectively.
  • The industry’s greatest demand, according to the report, lies in technology staff, with technology being the area most likely to see increased staffing for large companies, followed by analytics and underwriting. Medium-sized companies are focusing on technology and underwriting, while small companies are prioritizing claims and technology.

The ubiquity of hybrid work models

The study also explores the rise of hybrid work models. Currently, 92% of companies offer hybrid work, with 69% providing full-time remote work and 52% allowing flexible hours. In the next six months, 93% of Life/Health companies and 68% of P&C companies expect employees to come into the office at least one day a week.

Report available for free!

The report, a slide deck, and webcast concerning the Jacobson and Aon’s finding can be accessed for free at “Q1 2023 U.S. Insurance Labor Market Study Results”

About Jacobson

The Jacobson Group is a leading provider of talent to the insurance industry. For more than 50 years, Jacobson has been connecting insurance organizations with professionals at all levels across all industry verticals. Jacobson provides insurance talent solutions to support virtually any human capital need including executive search and an array of staffing services including professional recruiting, temporary staffing, and interim experts. For more information about Jacobson’s talent solutions, please visit jacobsononline.com.

Aon’s Ward Business Unit

Ward, a business unit of Aon plc, is an advisory consulting and analytical firm specializing in the insurance industry providing industry benchmarking and best practices services. The unit analyzes staff levels, compensation, business practices and expenses for all areas of company operations and help insurers measure results, optimize performance, and improve profitability. For more information about Ward’s solutions for insurance companies, please visit ward.aon.com.

Primary Sidebar

MA Division of Insurance Announcements

New Episode

MA Insurance Lawyers

SPONSORED

Career News

In Memoriam: Rocco Basso, 1937-2025

In Memoriam: Rocco Basso, 1937-2025

MountainOne Insurance Promotes Stacy Roman to Vice President, Personal Lines Operations Manager

MountainOne Insurance Promotes Stacy Roman to Vice President, Personal Lines Operations Manager

The Concord Group Appoints Michael P. Nolin, Jr. as President & Chief Executive Officer

Industry Veterans Join Plymouth Rock as Territory Sales Manager for Massachusetts

View More Career News

In Memoriam

In Memoriam: Roy Corso: 1943-2025

In Memoriam: Kevin Hugh Kelley, 1950-2025

In Memoriam: Kevin Hugh Kelley, 1950-2025

In Memoriam: Stephen Lee Brown, 1937-2025

In Memoriam: Stephen Lee Brown, 1937-2025

Company News

SIAA Hosts IA Evolve, a Virtual Innovation Event to Empower Independent Insurance Agents

SIAA Hosts IA Evolve, a Virtual Innovation Event to Empower Independent Insurance Agents

Hiring initiative bringing 100 new Farmers Insurance® jobs to four cities

Travelers Institute Announces Fall 2025 Wednesdays with Woodward® Webinar Schedule

Insurance Library Announces 2025 Members of Hess Benefactor Society

Footer

Agency Checklists

Contact us

We offer a variety of ways to get help promote your company or product.

Announcements
Email Sponsorships
Partnerships
Custom Collaborations

*Affiliate Disclosure

Please note that any of Agency Checklists’ articles might contain one or more affiliate links. This means that any subsequent purchase resulting from these links may result in a commission for us, but at no additional cost to you. For example, as an Amazon Associate, Agency Checklists earns a commission from all qualifying purchases. By working with affiliates we can continue to keep Agency Checklists subscription free. Thank you for your support.

Explore Our Archives

Copyright © 2025 · Agency Checklists · All rights reserved.

 

Loading Comments...