• Skip to main content
  • Skip to primary sidebar
  • Skip to footer
  • Contact Us

Agency Checklists

Massachusetts Insurance News & Job Opportunities

You are here: Home / Insurance News | Massachusetts / Q1-2023 Insurance Labor Market Study: Explores Industry’s Staffing Needs And Challenges

Q1-2023 Insurance Labor Market Study: Explores Industry’s Staffing Needs And Challenges

March 21, 2023 by Owen Gallagher


The Jacobson Group and Aon’s Ward Business Unit have published their “Semi-Annual U.S. Insurance Labor Market Study.

The free report examines data on hiring and revenue trends and projections within the insurance industry and highlights the difficulties in recruiting talent, the need for technology staff, and the rise of hybrid work models.

Some highlights from the report are:

  • Recruiting in the insurance sector remains a challenge, with nearly all positions being moderately difficult to fill. However, compared to 2022, recruiting difficulty has eased in 10 of 11 categories, including operations, compliance, sales/marketing, accounting, product management, executives, claims, analytics, underwriting, actuarial, and technology.
  • When it comes to hiring talent, the reports states, that 25% of companies feel that it has become more difficult compared to the previous year, down from 48% in July. Meanwhile, 24% feel it has become less difficult. Life/Health companies (29%) are experiencing more challenges than P&C companies (23%). Large companies are struggling the most, with 27% reporting more difficulty compared to 21% and 20% for small and medium-sized companies, respectively.
  • The industry’s greatest demand, according to the report, lies in technology staff, with technology being the area most likely to see increased staffing for large companies, followed by analytics and underwriting. Medium-sized companies are focusing on technology and underwriting, while small companies are prioritizing claims and technology.

The ubiquity of hybrid work models

The study also explores the rise of hybrid work models. Currently, 92% of companies offer hybrid work, with 69% providing full-time remote work and 52% allowing flexible hours. In the next six months, 93% of Life/Health companies and 68% of P&C companies expect employees to come into the office at least one day a week.

Report available for free!

The report, a slide deck, and webcast concerning the Jacobson and Aon’s finding can be accessed for free at “Q1 2023 U.S. Insurance Labor Market Study Results”

About Jacobson

The Jacobson Group is a leading provider of talent to the insurance industry. For more than 50 years, Jacobson has been connecting insurance organizations with professionals at all levels across all industry verticals. Jacobson provides insurance talent solutions to support virtually any human capital need including executive search and an array of staffing services including professional recruiting, temporary staffing, and interim experts. For more information about Jacobson’s talent solutions, please visit jacobsononline.com.

Aon’s Ward Business Unit

Ward, a business unit of Aon plc, is an advisory consulting and analytical firm specializing in the insurance industry providing industry benchmarking and best practices services. The unit analyzes staff levels, compensation, business practices and expenses for all areas of company operations and help insurers measure results, optimize performance, and improve profitability. For more information about Ward’s solutions for insurance companies, please visit ward.aon.com.

Filed Under: Insurance News | Massachusetts, Latest News Tagged With: Agency Checklists, insurance career news, Mass. Insurance News, massachusetts insurance news, New England Insurance News

About Owen Gallagher

Primary Sidebar

New Episode

MA Insurance Lawyers

MA DOI Advertisements

Career News

Insurance News Massachusetts and US Market Share

Travelers Announces 2025 Personal Insurance Agent of the Year Award Honorees

WTW Appoints Lofstrom as Deputy Regional Leader New England

WTW Appoints Lofstrom as Deputy Regional Leader New England

PIA Connecticut & CTYIP Elects Officers for 2025-26; McKiernan Named President

Vermont Department of Financial Regulation Commissioner Appointed

View More Career News

In Memoriam

In Memoriam: Joseph Lombard, 98, Founder of Corinthian Insurance In Medway

In Memoriam: Michael Ray Christiansen, 1953-2025

In Memoriam: William Brooks, 1930-2025

Company News

New York Liberty and Liberty Mutual Insurance Announce Multiyear Partnership

Progressive Planning To Hire 12,000+ in 2025

MassDOT and Fundación MAPFRE Announce Finalists in Road Safety PSA Contest

Call for Applicants! 2025 Central MA CPCU Society Scholarships

New England Newswire

New Hampshire Insurance Department Announces New Licensing Exam Vendor

May 9, 2025 By AC Editor

Prometric Will No Longer Offer Licensing Exams For NH

New Hampshire Insurance Department Updates Guidance for Licensee Disclosure Requirements

May 1, 2025 By AC Editor

Guidance For Insurance Producers and Adjusters in Meeting State-Mandated Requirements

New Hampshire Insurance Department Issues Guidance on Virtual Claims Adjustment Systems for Automobile Repairs

April 25, 2025 By AC Editor

Guidance Comes in Form of Bulletin #INS 25-031-AB

New Hampshire Insurance Department Issues Guidance to Help Granite Staters Understand Homeowners Insurance Coverage Levels

April 2, 2025 By AC Editor

Published New Document Outlining Differences Between Actual Cash Value (ACV) and Replacement Cost Value (RCV) When Selecting Homeowners’ Insurance Coverage

Insurance Fraud

Feds Sue Insurers and Brokers for Illegal Kickback Scheme

FBI Boston Warns Quit Claim Deed Fraud on the Rise

Newburyport Man Pleads Guilty in $2.2 Million Home Repair Insurance Fraud Scheme

Caught: Contractor’s Tax And Premium Fraud Lead to Prison

More Insurance Fraud News

Footer

Agency Checklists

Contact us

We offer a variety of ways to get help promote your company or product.

Announcements
Email Sponsorships
Partnerships
Custom Collaborations

*Affiliate Disclosure

Please note that any of Agency Checklists’ articles might contain one or more affiliate links. This means that any subsequent purchase resulting from these links may result in a commission for us, but at no additional cost to you. For example, as an Amazon Associate, Agency Checklists earns a commission from all qualifying purchases. By working with affiliates we can continue to keep Agency Checklists subscription free. Thank you for your support.

Explore Our Archives

Copyright © 2025 · Agency Checklists · All rights reserved.

 

Loading Comments...