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Special Agent Reports “World Class” Customer Satisfaction Score

September 22, 2023 by AC Editor


Special Agent, the most popular insurance agency management software company in Massachusetts, announced that it has achieved a world-class customer satisfaction “Net Promoter Score”.

In a survey responded to by hundreds of its customers, 80% rated Special Agent 9 or 10, giving it a higher rating than such companies as Amazon, Zoom, and Southwest Airlines, and a much higher score than the typical software company. 

The Net Promoter Score(R) (NPS), created by Fred Reichheld at Bain & Company, is a leading measure of customer satisfaction. Many people are familiar with the NPS 0-10 “How likely would you be to recommend this company to colleagues?” question.

“We have worked very hard to create affordable, easy-to-use, cloud-based software that fulfills the needs of small- and mid-sized insurance agencies,” said Special Agent founder and CEO, Chris Baker. “At the same time, when problems arise or users simply are unfamiliar with how to use a feature, we work equally hard to resolve their issues very quickly. I’m very gratified to see that our customers recognize the value of our solution.”

Source: Special Agent

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