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Norma Milne

Interview with Peter Milnes, Chairman of Virtual Insurance Pro

April 3, 2019 by Norma Milne

Agency Checklists, MA Insurance News, Mass. Insurance News, VIP, Virtual Insurance Professionals, Peter Milne

A sponsored interview with Peter Milnes, Chairman of Virtual Insurance Pro, who discusses the ins and outs of how to outsource your agency’s customer service with VIP.

Deciding Whether or Not to Outsource Your Agency’s Customer Service? Read This Checklist First.

February 27, 2018 by Norma Milne

Agency Checklists, MA Insurance News, Mass. Insurance News, VIP, Virtual Insurance Professionals, Outsourcing Insurance Customer Service Work

A sponsored checklist discussing the various concerns, questions, and issues an independent insurance agent should consider before deciding to outsource one’s agency customer service.

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Career News

Liberty Mutual construction insurance leadership focusing on large infrastructure and commercial projects

Liberty Mutual Insurance Appoints Amy Gross General Manager, North American Construction

Maine Bureau of Insurance leadership transition as Superintendent Robert Carey announces retirement

Maine Bureau of Insurance Announces Retirement of Superintendent Robert Carey

Arbella Insurance has appointed Jon Swartz as vice president and chief actuary.

Arbella Appoints New Vice President, Chief Actuary

Professional headshot of a smiling man in a blue suit against a dark gray background.

Jeffrey C. Johnston Named NAIC Chief Executive Officer 

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Interviews

From Nuptials, Tickets, and Taxes to Trusted Advisor: One Agency’s Unique Path to P&C Success

A Conversation with Evan Silverio, President & CEO of Silverio Insurance Group

Deland, Gibson Celebrates 125 Years: A Conversation with CEO Chip Gibson

The Fourth-Generation Family-Owned Agency is Based in Wellesley

Talking with Richard Welch: Growth and Innovation at Hospitality Mutual | Agency Checklists

Talking with Richard Welch: Growth and Innovation at Hospitality Mutual

Mr. Welch is CEO of Massachusetts-based Hospitality Insurance Group

Born and Bred in the Bay State: The Special Agent Story

Our Latest Agency Interview is with the Founder & President of Special Agent

A Conversation with Daniel C. Bridge – The 2023 Insurance Professional of the Year

Daniel Bridge is Board Chair, President, and CEO of Vermont Mutual Insurance Group

Making The Leap From Corporate to Entrepreneur: Nadeen Vella On Building NaVella Insurance From Scratch

Making The Leap From Corporate to Entrepreneur: Nadeen Vella On Building NaVella Insurance From Scratch

Our latest Agency Interview is with Nadeen Vella, the founder and owner of a virtual scratch independent agency.

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InsurOp-Eds

What Saving 15% Gets You…

By Bill Wilson

Agency Checklists, MA Insurance News, Mass. Insurance News, Deland Gibson Insurance, InsurOp-Ed, Talent Shortage in the Insurance Industry

InsurOp-Ed: The Talent Shortage

By Agency Checklists

Business Interruption Insurance Massachusetts

InsurOp-Ed: Triple-I Thoughts on Business Interruption Litigation Filings

By Agency Checklists

InsurOpEd: Starting A New Chapter in My Life

By Tara Philbin

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In Memoriam

Smiling older man with short hair wearing a black zip-front pullover, seated indoors at a table.

In Memoriam: Robert Pangione, 1935-2026

Mr. Haskell was a second-generation independent agent owner of the former Haskell Insurance Agency

In Memoriam: Patrick J. “P.J.” Haskell, 1966-2026

Mr. DeWolfe retired as Vice President of the Appleby & Wyman Insurance Agency

In Memoriam: Edward R. DeWolfe, 1940-2026

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