The former director of the Big I’s Virtual University discusses what the real customer experience is and the part that agents play in it.
InsurOp-Eds | Agency Checklists
Editorials and opinion pieces from insurance professionals involved with the Massachusetts insurance industry.
InsurOp-Ed: One Word
In this latest Op-Ed from the founder and former director of the Big “I” Virtual University, Mr. Wilson takes a look at the influence one word can have on the ISO CGL policy.
InsurOp-Ed: Doorknob Marketing
The former director of the Big I’s Virtual University discusses his thoughts on a tried and true marketing initiative for independent insurance agents old and new alike.
InsurOp-Ed: The Scooter Craze and Insurance
An occasional op-ed on insurance topics of interest from the former director of the Big “I”‘s Virtual University.
InsurOp-Ed: My First Auto Claim In 50 Years
The former director of the Big I’s Virtual University discusses his recent experience in filing an automated auto insurance claim via his phone.
