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Voices & Views: Insurance Interviews, Op-Eds & Podcasts

Featuring interviews with and editorials by insurance industry leaders, experts, and agency principals.

InsurOp-Ed: Why Insurance Needs to Rethink Its Talent Story in 2026

April 6, 2026 by Agency Checklists

Insurance industry talent

The Insurance Industry’s Workforce Problem Is an Operational Risk

The Paradigm Shift in AI: From Chatbots to Autonomous Agents

March 2, 2026 by Owen Gallagher

Some Thoughts for Independent Agencies about the Next Wave of AI Agents

A Feast Without the Fiasco: Tips to Help Policyholders Host Safely This Thanksgiving

November 25, 2025 by AC Editor

Agency Checklists, MA Insurance News, Mass. Insurance News

Agents can play an important role in helping clients prepare by reviewing their coverage, emphasizing safety precautions, and ensuring that protection is in place before the first guest arrives.

Passing of the Torch: Becoming Arbella’s Next CEO

April 15, 2025 by Paul Brady

Passing of the Torch: Becoming Arbella’s Next CEO

An InsurOp-Ed from Paul Brady, Who Takes Over as Arbella’s New CEO June 1, 2025

Uninsurable Risk? Maybe Parametric Insurance Is The Answer

February 25, 2025 by Owen Gallagher

Ten Points about Parametric Insurance for Massachusetts Insurance Agencies

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Career News

Executive Director Michael Pezza to Retire from The Insurance Library

illustration of AM Best Student Challenge with picture of desk and BU flag in background

Boston University Student Named Finalist in AM Best’s 2027 Student Challenge

Jack Roche, president and CEO of The Hanover Insurance Group, recipient of the 2026 Lifetime Achievement Award

The Griffith Foundation and APCIA Honor John C. Roche with 2026 Lifetime Achievement Award

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MA Division of Insurance Announcements

Interviews

From Nuptials, Tickets, and Taxes to Trusted Advisor: One Agency’s Unique Path to P&C Success

A Conversation with Evan Silverio, President & CEO of Silverio Insurance Group

Deland, Gibson Celebrates 125 Years: A Conversation with CEO Chip Gibson

The Fourth-Generation Family-Owned Agency is Based in Wellesley

Talking with Richard Welch: Growth and Innovation at Hospitality Mutual | Agency Checklists

Talking with Richard Welch: Growth and Innovation at Hospitality Mutual

Mr. Welch is CEO of Massachusetts-based Hospitality Insurance Group

Born and Bred in the Bay State: The Special Agent Story

Our Latest Agency Interview is with the Founder & President of Special Agent

A Conversation with Daniel C. Bridge – The 2023 Insurance Professional of the Year

Daniel Bridge is Board Chair, President, and CEO of Vermont Mutual Insurance Group

Making The Leap From Corporate to Entrepreneur: Nadeen Vella On Building NaVella Insurance From Scratch

Making The Leap From Corporate to Entrepreneur: Nadeen Vella On Building NaVella Insurance From Scratch

Our latest Agency Interview is with Nadeen Vella, the founder and owner of a virtual scratch independent agency.

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In Memoriam

In Memoriam: James P. Daley, 1959-2026

In Memoriam: Richard Sias, 1946-2026

In Memoriam: Stephen Joel Paris, 1938-2026

InsurOp-Eds

Agency Checklists, MA Insurance News, Mass. Insurance News

InsurOp-Ed: How to Explain Coinsurance to Clients

By Bill Wilson

InsurOp-Ed: Is Cleaning a Surface Contamination a “Repair”?

By Bill Wilson

Agency Checklists, MA Insurance News, Mass. Insurance News, Scott Collins, Mohawk Insurance, Elevate 2018, Agency Nation's Elevate 2018

MAgent Op-Ed: What A Traditional Brick & Mortar Agent Like Me Learned At Elevate 2018

By AC Editor

Surround Insurance's Kate Terry

Insur OpEd: Four Ways To Improve Your Agency’s Digital Image In No Time At All

By AC Editor

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