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Voices & Views: Insurance Interviews, Op-Eds & Podcasts

Featuring interviews with and editorials by insurance industry leaders, experts, and agency principals.

InsurOp-Ed: Why Insurance Needs to Rethink Its Talent Story in 2026

April 6, 2026 by Agency Checklists

Insurance industry talent

The Insurance Industry’s Workforce Problem Is an Operational Risk

The Paradigm Shift in AI: From Chatbots to Autonomous Agents

March 2, 2026 by Owen Gallagher

Some Thoughts for Independent Agencies about the Next Wave of AI Agents

A Feast Without the Fiasco: Tips to Help Policyholders Host Safely This Thanksgiving

November 25, 2025 by AC Editor

Agency Checklists, MA Insurance News, Mass. Insurance News

Agents can play an important role in helping clients prepare by reviewing their coverage, emphasizing safety precautions, and ensuring that protection is in place before the first guest arrives.

Passing of the Torch: Becoming Arbella’s Next CEO

April 15, 2025 by Paul Brady

Passing of the Torch: Becoming Arbella’s Next CEO

An InsurOp-Ed from Paul Brady, Who Takes Over as Arbella’s New CEO June 1, 2025

Uninsurable Risk? Maybe Parametric Insurance Is The Answer

February 25, 2025 by Owen Gallagher

Ten Points about Parametric Insurance for Massachusetts Insurance Agencies

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Career News

Chris Taylor, President and CEO of Plymouth Rock’s Independent Agency Group

Plymouth Rock Assurance Corporation names Chris Taylor President and Chief Executive Officer 

Ellen Mann, Vice President of Human Resources at Arbella Insurance Group

Arbella Insurance Group Promotes Ellen Mann to Vice President of Human Resources

After Sixty-Plus Years in “the Best Job in the World”, Warren Buffet Becomes Chairman Emeritus

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MA Division of Insurance Announcements

Interviews

From Nuptials, Tickets, and Taxes to Trusted Advisor: One Agency’s Unique Path to P&C Success

A Conversation with Evan Silverio, President & CEO of Silverio Insurance Group

Deland, Gibson Celebrates 125 Years: A Conversation with CEO Chip Gibson

The Fourth-Generation Family-Owned Agency is Based in Wellesley

Talking with Richard Welch: Growth and Innovation at Hospitality Mutual | Agency Checklists

Talking with Richard Welch: Growth and Innovation at Hospitality Mutual

Mr. Welch is CEO of Massachusetts-based Hospitality Insurance Group

Born and Bred in the Bay State: The Special Agent Story

Our Latest Agency Interview is with the Founder & President of Special Agent

A Conversation with Daniel C. Bridge – The 2023 Insurance Professional of the Year

Daniel Bridge is Board Chair, President, and CEO of Vermont Mutual Insurance Group

Making The Leap From Corporate to Entrepreneur: Nadeen Vella On Building NaVella Insurance From Scratch

Making The Leap From Corporate to Entrepreneur: Nadeen Vella On Building NaVella Insurance From Scratch

Our latest Agency Interview is with Nadeen Vella, the founder and owner of a virtual scratch independent agency.

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InsurOp-Eds

Agency Checklists, MA Insurance News, Mass. Insurance News, Bill Wilson, Insurance Commentary

InSurOp-Ed: Beware Online COI Systems!

By Bill Wilson

Agency Checklists, MA Insurance News, Mass. Insurance News, Insurance Doorknob Marketing

InsurOp-Ed: Doorknob Marketing

By Bill Wilson

InsurOp-Ed: InsurTech Conferences – Hear No Evil, Speak No Evil, See No Evil

By Bill Wilson

InsurOp-Ed: Transitioning to The Gallagher Way

By Tim Lodge

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In Memoriam

In Memoriam: Stephen Joel Paris, 1938-2026

Jean E. Petersen worked more than 30 years at Kirby Insurance Agency in Whitman, Massachusetts.

In Memoriam: Jean E. Petersen, 1939-2026

Gordon Elliott Taylor, longtime owner of the Blackmer Insurance Agency in Shelburne, Massachusetts, who served the local insurance community for decades.

In Memoriam: Gordon Elliott Taylor

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