Last month*, I received the following email: We are wondering if you can offer your assistance regarding a client’s loss due to a fire. The client is a tenant in a small plaza. This past Sunday a fire occurred. The client’s business suffered primarily from smoke damage. Any way, we reported the claim to the […]
Insurance Insights | Massachusetts
How do You Create Customer Loyalty? Why Do Consumers Stay with a Particular Agent or Carrier for Years?
Mr. Wilson opines on the intangibles in creating true customer loyalty for your agency.
InSurOp-Ed: Maintaining AI Status After Completion of Work
A new op-ed from the former director of the Big “I” Virtual University.
21 Facts About Eastern Insurance’s New President
An interview with Tim Lodge, President & CEO of Eastern Insurance Group.
InSurOp-Ed: In Claim Disputes, Disregard Case Law At Your Own Risk
Mr. Wilson’s latest post on the principle he refers to as “Unconscionable Advantage.”
