Bill Wilson expounds on a question posed by an Iowa agent.
Voices & Views: Insurance Interviews, Op-Eds & Podcasts
Featuring interviews with and editorials by insurance industry leaders, experts, and agency principals.
How ChatGPT Says AI Will Change The P&C Insurance Industry Over the Next 10 Years
4 Ways Artificial Intelligence Will Revolutionize Insurance
InsurOp-Ed: 3 Sources of Coverage Gaps That Lead to Claim Disputes
Last month*, I received the following email: We are wondering if you can offer your assistance regarding a client’s loss due to a fire. The client is a tenant in a small plaza. This past Sunday a fire occurred. The client’s business suffered primarily from smoke damage. Any way, we reported the claim to the […]
How do You Create Customer Loyalty? Why Do Consumers Stay with a Particular Agent or Carrier for Years?
Mr. Wilson opines on the intangibles in creating true customer loyalty for your agency.
InSurOp-Ed: Maintaining AI Status After Completion of Work
A new op-ed from the former director of the Big “I” Virtual University.
