Brooks Tingle named President and CEO John Hancock Insurance
John Hancock today announced two key leadership appointments, naming Brooks Tingle president and CEO of John Hancock Insurance and Linda Levyne senior vice president, head of Sales and Distribution also for John Hancock Insurance. Mr. Tingle and Ms. Levyne, who have served in these roles on an interim basis since last summer, assume them permanently effective immediately. Mr. Tingle reports to Marianne Harrison, president and CEO, John Hancock; Ms. Levyne reports to Mr. Tingle.
“As John Hancock continues on its journey of reinventing the life insurance experience for U.S. consumers, Brooks and Linda bring the vision, depth of experience, and proven execution strength that make them ideally suited to lead our company’s transformation of the life insurance industry,” said Ms. Harrison.
“With a sharp focus on customer experience and engagement, Brooks has been integral to the success of John Hancock Vitality, the only life insurance in the U.S. that is integrated with a technology-based wellness program, and ExpressTrack, a new underwriting approach that significantly simplifies the life insurance purchasing process.
“Linda’s extensive experience, including as head of sales for John Hancock Vitality since the groundbreaking product was first introduced in 2015, provides a unique perspective that will prove valuable in continuing John Hancock’s market leadership,” said Ms. Harrison.
Since joining John Hancock in 1987, Mr. Tingle has held diverse roles in the company’s life, annuity and long-term care insurance businesses.Most recently, as senior vice president, Marketing and Strategy for John Hancock Insurance, he had overall management responsibility for John Hancock’s insurance marketing activities as well as the development and implementation of John Hancock’s market expansion strategy. Previously, he served as senior vice president and COO for John Hancock Life Insurance Company and was responsible for all operations including new business, underwriting, claims, information technology, policy administration, customer service and reinsurance administration.
Ms. Levyne most recently served as vice president, National Accounts and Vitality Sales and Distribution for John Hancock Insurance. In this role, she led the National Accounts team that supports all of John Hancock’s distribution partners nationwide and the John Hancock Vitality sales team across all accounts and relationships. Previously, she served as vice president, Regional Sales Management, responsible for leading John Hancock Insurance’s regional directors nationwide. Before joining John Hancock in 2011, Ms. Levyne spent over twenty years in various management and wholesaling positions in the life insurance industry. She holds Chartered Life Underwriter and Chartered Financial Consultant designations from the American College.
Arbella Appoints Karin Martin as Assistant Vice President, Contact Centers
The Arbella Insurance Group is pleased to announce the appointment of Karin Martin to the position of assistant vice president, contact centers. Reporting to Janet Corcoran, executive vice president and chief operating officer, Martin will oversee the Customer Service and Arbella Service Center units. Additionally, to ensure consistency across the customer experience, Martin will be responsible for the processes, protocols, metrics and standards across all enterprise contact centers.
“With more than two decades of experience, Karin brings a rich understanding of our business and company to her new role,” said Corcoran. “At Arbella, we are constantly working to improve and expand our service capabilities. Karin is a tremendous asset to our team and we’re thrilled to promote her to this new position.”
Martin began her career at Arbella in 1992. She previously served as director of customer service and commercial lines operations, leading multiple areas including policy administration and customer service. Before that role, Martin served as director of personal lines operations and customer service. Her responsibilities included driving a customer-centric operation to support internal customers and building several service-oriented teams.
A resident of Kingston, Martin earned her Bachelor of Science in business administration from New England College of Business. She also earned several certifications from the Insurance Institute of America in Claim, Underwriting and Risk Management.
Arbella has been recognized as one of the Boston Business Journal’s “Best Places to Work” for nine consecutive years. The award acknowledges companies with high levels of employee satisfaction and positive workplace cultures.
Fred C. Church
Outdoor Industry Veteran, Mark Vermeal Joins Fred C. Church Outdoor + Adventure Practice
Fred C. Church (FCC), a leader in insurance and risk management for over 150 years, is pleased to announce the addition of industry veteran Mark Vermeal to join their nationwide outdoor-focused risk advisory and insurance practice.
Vermeal, former Vice President of Safety for Outward Bound, USA, has been selected as the Senior Risk Management and Safety Advisor for the newly launched Outdoor + Adventure Practice. Working together with longtime FCC account executives Sam Daume and Mike Lucas, Vermeal will serve the specific risk and safety needs of outdoor industry clients.
“Our business model aligns perfectly with the particular risk profiles of these organizations, so expanding our practice group and adding Mark and his unique qualifications to this practice just makes sense,” says Mike Reilly, President & Chairman of Fred C. Church.
The experience, knowledge, and relationships that Vermeal will bring to the Outdoor + Adventure vertical are critical for delivering customized insurance and risk services to clients. He is a nationally recognized expert in the field of risk management and has a 20-year track record of managing organizations to safely perform high-risk activities within hazardous environments.
Vermeal’s insight to the needs of the industry comes from his blend of outdoor industry experience in senior-level positions in the adventure and non-profit educational sectors. From 2007-2010, he served as the National Director of Risk Management and Safety for the Student Conservation Association where he developed and fostered a ubiquitous culture of safety for an organization that performs over 1.6 million annual service-hours of backcountry, front-country and inner city conservation. He also holds a Master’s of Education and served as the Director of the Wilderness Skills Program at the White Mountain School from 1995-2007, where he integrated experiential education and wilderness skills instruction with a rigorous, college preparatory program.
He is also an accomplished outdoorsman and a well-respected leader in his field outside the office. He is a certified American Mountain Guides Association Rock Instructor and Single Pitch Instructor Provider with rock, ice, and alpine guiding experience, both abroad and domestically. Currently, he serves on the Risk Oversight Committee for the Outward Bound Canada Board, the American Alpine Club Education Task Force, and the Steering Committee for the Wilderness Risk Management Conference, where he has also been a presenter since 2007.
“With this dynamic team, Fred C. Church will be able to better serve outdoor adventure organizations that really need professionals in their corner,” says Mike Reilly. “By having practice leaders with hands-on field safety and leadership experience, we are better able to serve our clients. Our tagline: ‘Because it’s not just the policy. It’s the people.’ really exemplifies how we will approach each and every client relationship we establish in the outdoor and adventure world.”
To connect with the many outdoor and adventure-based organizations who reside out west, Mark will open an office in Golden, Colorado. “I expect to hit the ground running at Fred C. Church,” he says. “There is a need in the industry for the depth of experience and knowledge this newly established team can bring to the market. With my background in the education and outdoor industry and Fred C. Church’s wealth of experience in the insurance business, there is no doubt that we will be successful in designing and negotiating cost-effective insurance programs, and helping our clients improve their risk profiles. In addition, we can help eliminate coverage gaps that will not only make their organization more financially sound, but, ultimately, safer overall.”
NAIC Names Massachusetts Executive to 2018 Consumer Liaison Representatives
The National Association of Insurance Commissioners (NAIC) recently named 37 consumer liaison representatives for 2018. The 22 funded and 15 unfunded consumer representatives began their terms Jan. 1. Twenty of the funded consumer representatives participated in the program in 2017.
Established in 1992, the Consumer Liaison Program promotes consumer interaction with the NAIC’s members, the insurance industry and interested parties through the individuals’ dedication and commitment to serving the public interest.
“Our consumer liaison representatives are experts in their fields and we rely on them to provide our regulators with direction and support,” said Julie Mix McPeak, NAIC President and Tennessee Commissioner of Commerce and Insurance. “Their contributions help protect consumers, which is always one of our top priorities.”
The 2018 Funded Consumer Liaison Representatives
New funded representatives are noted with an asterisk.
Bailey Acevedo: Health Attorney, Community Service Society of New York
Amy Bach: Executive Director, United Policyholders
Birny Birnbaum: Executive Director, Center for Economic Justice
Brendan M. Bridgeland: Director, Center for Insurance Research
Bonnie Burns: Training and Policy Specialist, California Health Advocates
Thomas M. Callahan: Executive Director, Massachusetts Affordable Housing Alliance
David Chandrasekaran: Training Consultant and Certified Application Counselor (CAC)*
Brenda J. Cude: Professor, Department of Housing and Consumer Economics, University of Georgia
Debra K. Judy: Policy Director, Colorado Consumer Health Initiative
Katherine (Katie) Keith: Consultant Advisor and Steering Committee Member, Out2Enroll
Karrol Kitt: Emeritis Associate Professor, The University of Texas at Austin School of Human Ecology Department of Human Development & Family Sciences
Peter R. Kochenburger: Associate Clinical Professor of Law, Executive Director, Insurance Law Center, University of Connecticut School of Law
Sonja L. Larkin-Thorne: Consumer Advocate
Sarah Lueck: Senior Policy Analyst, Center on Budget and Policy Priorities
Claire McAndrew: Director of Campaign Strategy, Families USA*
Lincoln Nehring: President and Chief Executive Officer, Voices for Utah Children
Jesse Ellis O’Brien: Healthcare Advocate, U.S. Public Interest Research Group
James Roberts: Senior Executive Liaison, Inter-Governmental Affairs, Alaskan Native Tribal Health Consortium*
Harper Jean Tobin: Director of Policy/Policy Counsel, National Center for Transgender Equality*
JoAnn Volk: Research Professor and Project Director, Georgetown University, Center on Health Insurance Reforms
Jackson Williams: Director of Government Affairs, Dialysis Patient Citizens
Silvia Yee: Senior Staff Attorney and Analyst, Disability Rights Education and Defense Fund
The 2018 Unfunded Consumer Representatives
New representatives noted with an asterisk.
Ashley Blackburn: Senior Policy Analyst, Community Catalyst
Laura Colbert: Executive Director, Georgians for a Healthy Future*
Lucy Culp: State and Community Advocacy Advisor, American Heart Association
Deborah Darcy: Director of Government Relations, American Kidney Fund
Eric Ellsworth: Director, Health Data Strategy, Consumers Checkbook/Center for the Study of Services*
Marguerite Herman: Lobbyist, Wyoming High School Mock Trial/Healthy Wyoming
Anna Howard: Principal, Policy Development, Access to and Quality of Care, American Cancer Society Cancer Action Network
Elizabeth (Betsy) Imholz: Special Projects Director, Consumers Union
Amy Killelea: Director, Health Systems Integration, National Alliance of State and Territorial AIDS Directors
Michelle Lilienfeld: Senior Attorney, National Health Law Program
Brendan Riley: Health Policy Analyst, North Carolina Justice Center
Carl Schmid: Deputy Executive Director, The AIDS Institute*
Matthew Smith: Director of Government Affairs, Coalition Against Insurance Fraud*
Andrew Sperling: Director of Legislative Advocacy, National Alliance on Mental Illness
Lorri Shealy Unumb: Vice President, State Government Affairs, Autism Speaks