Safety Insurance Awarded The IASA 2018 Technology Innovation Award
Boston-based Safety Insurance has been awarded this year’s IASA 2018 Technology Award during the IASA 2018 Annual Educational Conference & Business Show held this month in Nashville, Tennessee. The Insurance Accounting & Systems Association, Inc. (IASA) is a non-profit, education association that strives to enhance the knowledge of insurance industry professionals, and participants from similar organizations closely allied with the insurance industry by facilitating the exchange of ideas and information.
Safety’s program uses automated voice and SMS notifications to keep claimants updated throughout the claims process, based on their channel of preference and the best channels for distributing immediate information updates. Touchpoints in the customer journey that are included are First Notice of Loss notifications, as well as Claim Payment notifications, ensuring that both the first contact and final contact meet the customer’s needs.
With these factors working in conjunction, Safety Insurance has been able to both improve the customer journey from the claimant side (decreasing complaints and discontinued policies) as well as streamlining their claims operations and decreasing internal costs. Notification are delivered via the SPLICE Software Dialog Suite™, an award-winning, patented platform that delivers Data-Driven Dialogs® via phone, SMS, and over Voice First devices like Amazon Alexa and Google Home.
The award was presented to Safety Insurance by Celeska Fredianelli, IASA’s 2017-2018 President and Audit Manager for the Aegis Security Insurance Company. In commenting on the award, Tara Kelly, President & CEO of SPLICE Software, stated, “Safety has been a treasured client of SPLICE Software since 2015, and we’re thrilled to see them honored for their commitment to delivering superior customer service—a commitment that makes them a natural partner for SPLICE and our Data-Driven Dialogs®for touchpoints across the policyholder journey.”
A webinar will be held on June 21st at 2 PM Eastern where representatives from Safety Insurance and SPLICE Software will be providing additional detail on the scope of the technology implementation and the results achieved. Registration details are available at http://bit.ly/TIAWebinar18.
WorldWide Facilities Debuts New Boston Office & Worker’s Compensation Division
National wholesale insurance brokerage and managing general agent Worldwide Facilities has announced the opening of a new workers’ compensation division to be a new office the company has opened in the Greater Boston Area.
The location, which signals the company’s growing footprint in the Northeast, will include a dedicated team of 7 workers’ compensation specialists led by Senior Vice President Todd Pollock.
“The workers’ compensation division offers more than a dozen markets available for nationwide risk placement,” says Pollock. “Our markets will accommodate any size risk, both new and difficult to place. This new division strives to provide a package of expertise, market knowledge and the highest quality service.”
The minimum premiums start as low as $1,000, and there is no maximum. Loss-sensitive options may be available for larger insureds. Most classes are accepted, including higher-hazard exposures such as healthcare, transportation, and construction. Commissions are competitive.
“Worldwide Facilities has a diverse range of products, but we didn’t have brokers with specialized expertise in this area,” says Davis Moore, CEO of Worldwide Facilities. “This is a $53-billion segment of the industry, and we sensed a need to expand our capabilities in this area.”
“Todd’s team has both broad and deep expertise in workers’ compensation,” adds Moore. “We’re confident that insurance agents will find us a very effective partner.”
The Hanover Announces Enhanced Product for Architects & Engineers
Architects and Engineers Advantage is a new enhanced professional liability product launched by The Hanover this week. With the new specialized coverages agents can offers these professionals increased protection against the financial impact of claims or lawsuits resulting from allegations of negligence, malpractice, or errors and omissions.
These enhancements are part of our commitment to provide innovative coverages that help our partners to more effectively address the evolving needs of professionals,” said Gregory W. Leffard, president, Hanover Professional. “With many A&E professionals supporting the push to rebuild U.S. infrastructure, it’s even more critical they are properly insured. This represents a competitive advantage for our partner agents and brokers as they seek to provide leading professional liability protection to their clients.”
The Hanover created the following supplemental endorsements, which can be added to meet clients’ unique coverage needs:
- Remediation expense to cover expenses incurred to remediate a design error when a firm is performing its services in a design-build or design-only capacity
- Withheld client fee assistance to cover a portion of a fee due for a firm’s professional services being withheld by a client, even if a lawsuit is not filed
- Reputation protection expense to cover costs incurred for crisis management consulting services following a reputation event
- Crisis event expense to cover costs incurred for crisis management consulting services following a crisis event
- Peer review expense for costs incurred in seeking a third-party peer review of a firm’s plans and specifications to help reduce the chance of design errors
- Disciplinary proceedings expense to help cover the defense costs of responding to a disciplinary proceeding brought against a firm
- Cyber privacy, security and media liability coverage to cover the expense of responding to claims of wrongful acts in the rendering of or the failure to render professional services, resulting in a privacy, security, or cyber media breach