Consumer Services Unit Educates and Assists Consumers and Investigates
Grievances
The New Hampshire Insurance Department (NHID) has today released statistics for its Consumer Services Unit for Fiscal Year 2022. During FY 2022, Consumer Services processed 851 consumer complaint investigations, 3,934 assistance requests, and 96 applications for an external health review. Consumer Services recovered approximately $2.29 million dollars for New Hampshire consumers throughout the year.
“The Unit’s mission is simple and consumer-centric: educate, navigate and investigate,” said Keith Nyhan, Director of the Consumer Services Unit at NHID. “I encourage any NH resident who believes that they have been treated unfairly by a licensee to contact the Department where a Consumer Services Officer is ready to listen, provide guidance as necessary and advocate for those being unjustly treated.”
The mission of the Consumer Services Unit is to educate residents about insurance products, companies, and producers; assist residents who request help navigating the complexities and intricacies of the insurance industry; and work with other Department staff to investigate customer grievances to ensure that licensees, including companies and producers (aka insurance agents), comply with NH insurance laws and rules.
“Our Consumer Services team has over 150 years of combined insurance experience, and I am very proud of the staff’s dedication to their mission,” said Christopher Nicolopoulos, Commissioner of the NHID. “The Unit’s investigators assisted nearly 5,100 New Hampshire residents and facilitated the recovery of nearly $2.3 million.”
Source: New Hampshire Department of Insurance
