• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Skip to footer
  • Contact Us
  • Post A Job

Agency Checklists

Massachusetts Insurance News & Job Opportunities

  • AC Interviews
  • Agency M&A
  • Career News
  • CAR News
  • DOI News
  • Coverage Cases
  • Innovation
  • InsurOp-Eds
  • AC Podcast
You are here: Home / Market Share Reports & Industry Trends / Ratings & Quarterly Results / Negative Outlook Continues for U.S. Personal Lines Insurance Segment Facing Challenges in 2024

Negative Outlook Continues for U.S. Personal Lines Insurance Segment Facing Challenges in 2024

December 4, 2023 by AC Editor

Agency Checklists, MA Insurance News, Mass. Insurance News


AM Best Stays the Course in Its Negative Market Segment Outlook

The U.S. personal lines insurance segment continues to navigate a complex landscape, grappling with a combination of adverse factors. In the face of this uncertain short future, AM Best announced that it would be maintaining a negative outlook on this market segment for 2024.

Personal auto erosion triggered initial outlook change

As outlined in the rating agency’s Best’s Market Segment Report: Market Segment Outlook: U.S. Personal Lines, the main reasons for the ratings agency’s decision stem from the ongoing deterioration in results for the personal auto and homeowners’ lines of business as well as rising loss costs driven by inflationary pressures.

According to Chris Draghi, associate director, AM Best, the initial outlook change in 2020 was driven “…by pressures faced with Personal Auto as erosion in both auto liability and auto physical damage escalated.” However, he noted that the increasing challenges in the homeowner’s market drove the rating agency this year to downgrade the outlook for this specific market to negative as well.

In the aggregate, Operating Performance for the Personal Lines Composite continues to deteriorate with “a collective combined ratio changing from 97.6 in 2020 to 109.2 in 2022”, in addition to mounting underwriting challenges.

“Many segment carriers continue to pursue rate adequacy in response to rising loss cost severity, but their ability to stay ahead of current trends has been challenged,” he noted.

The increase in loss severity for auto has been driven by higher fatality rates, increased repair costs for newer vehicles, higher used car prices, supply chain and labor market disruptions, and rising medical costs, not to mention the overall inflationary environment.

Looking ahead

Looking towards 2024, AM Best says it expects pressure to continue throughout 2024.

Factors offsetting the negative pressures include solid levels of risk-adjusted capitalization for insurers within the segment with sufficient liquidity. Additionally, improving investment yields and an overall push for rate adequacy with some easing of regulatory hurdles have also contributed positively, according to the report.

“However, the capital cushion has eroded for some insurers,” said Richard Attanasio, senior director, AM Best. “Given the persistently high loss costs, as well as increased levels of net retention for homeowners carriers, a return to underwriting profitability for the segment over the near term appears highly unlikely.”

For those interested in learning more

While the AM Best Report is only available to subscribers, those interested in learning more about the report and its implications, can access that information on the AM Best website.

Primary Sidebar

Job Board

  • NEW – QUINCY: AVP Sales & Marketing (Arbella)
  • DEDHAM: Service Operations Representative (N&D)
  • YARMOUTH: Commercial Lines Account Manager (Pioneer)
  • SOUTHBOROUGH: President & CEO (Hospitality Insurance Group)
  • SOUTHBOROUGH: Commercial Lines Small Business Account Manager (Fitts)
  • DEDHAM: Senior Actuarial Analyst (N&D)
  • DEDHAM: Sr. Casualty Claims Adjuster (N&D)
  • WAKEFIELD: Account Manager – Personal Lines (Hartshorne & Curley)
  • WOBURN: Senior Commercial Lines Account Manager (SalemFive)
  • HOLYOKE: Commercial Lines Account Manager Insurance (Chase Clark Stewart & Fontana Agency)
  • *URGENT* WOBURN: Private Client Sales Executive (SalemFive)

Career News

Josh Hershman confirmed as Connecticut Insurance Commissioner

Senate Confirms Josh Hershman as Insurance Commissioner

Jacqui Canney appointed to Liberty Mutual board of directors

Liberty Mutual Insurance Elects Jacqui Canney to the Company’s Board of Directors

Liberty Mutual appoints Vlad Barbalat president of Global Risk and Capital Solutions

Liberty Mutual Insurance Announces New Leadership Structure to Align Global Risk and Capital Capabilities

The Andover Companies Strengthens Executive Team with Senior Leadership Appointments

View All

Listen Now

Sponsor

Interviews

From Nuptials, Tickets, and Taxes to Trusted Advisor: One Agency’s Unique Path to P&C Success

A Conversation with Evan Silverio, President & CEO of Silverio Insurance Group

Deland, Gibson Celebrates 125 Years: A Conversation with CEO Chip Gibson

The Fourth-Generation Family-Owned Agency is Based in Wellesley

Talking with Richard Welch: Growth and Innovation at Hospitality Mutual | Agency Checklists

Talking with Richard Welch: Growth and Innovation at Hospitality Mutual

Mr. Welch is CEO of Massachusetts-based Hospitality Insurance Group

Born and Bred in the Bay State: The Special Agent Story

Our Latest Agency Interview is with the Founder & President of Special Agent

A Conversation with Daniel C. Bridge – The 2023 Insurance Professional of the Year

Daniel Bridge is Board Chair, President, and CEO of Vermont Mutual Insurance Group

Making The Leap From Corporate to Entrepreneur: Nadeen Vella On Building NaVella Insurance From Scratch

Making The Leap From Corporate to Entrepreneur: Nadeen Vella On Building NaVella Insurance From Scratch

Our latest Agency Interview is with Nadeen Vella, the founder and owner of a virtual scratch independent agency.

View All

InsurOp-Eds

InsurOp-Ed: Shrinkflation and Insurance

InsurOp-Ed: Shrinkflation and Insurance

By Bill Wilson

Agency Checklists, MA Insurance News, Mass. Insurance News

A Feast Without the Fiasco: Tips to Help Policyholders Host Safely This Thanksgiving

By AC Editor

InsurOp-Ed: Horrible Policy Forms and Endorsements To Avoid or Be Wary Of

By Bill Wilson

Agency Checklists oped on atten

InsurOp-Ed: Observations And Insights For Insurance Agency Owners About IAOA’s INNOVAT19N

By David Siekman

View All

In Memoriam

In Memoriam: Saul F. Feingold, 1932-2026

In Memoriam: Saul F. Feingold, 1932-2026

In Memoriam: Thomas A. Lawson, 1956-2026

In Memoriam: Thomas A. Lawson, 1956-2026

In Memoriam: Judy Mendolusky, 1943-2026

In Memoriam: Judy Mendolusky, 1943-2026

Footer

Contact us

We offer a variety of ways to get help promote your company or product.

Announcements
Email Sponsorships
Partnerships
Custom Collaborations

*Affiliate Disclosure

Please note that any of Agency Checklists’ articles might contain one or more affiliate links. This means that any subsequent purchase resulting from these links may result in a commission for us, but at no additional cost to you. For example, as an Amazon Associate, Agency Checklists earns a commission from all qualifying purchases. By working with affiliates we can continue to keep Agency Checklists subscription free. Thank you for your support.

Explore Our Archives

Copyright © 2026 · Agency Checklists · All rights reserved.

 

Loading Comments...