• Skip to main content
  • Skip to primary sidebar
  • Skip to footer
  • Contact Us

Agency Checklists

Massachusetts Insurance News & Job Opportunities

You are here: Home / Latest News / Aerial Roof Assessments: What the DOI Says About Aerial Imaging and Your Home Insurance Policy

Aerial Roof Assessments: What the DOI Says About Aerial Imaging and Your Home Insurance Policy

March 11, 2024 by Owen Gallagher

Agency Checklists, MA Insurance News, Mass. Insurance News

Insurance companies have increasingly used aerial imaging to assess the condition of roofs on insured homes for underwriting purposes. Local and national media have begun to highlight the practice as some consumers have complained about insurers terminating their property policies for underwriting reasons based on roofs identified in poor condition by drone or satellite imaging.

On March 8, 2024, the Division of Insurance responded to questions and complaints from insureds about insurers using aerial inspections. It issued on its website a Q&A post entitled “The Truth about Your Roof: Understanding How Insurance Companies Use Aerial Imaging to Assess Roof Condition.” In the post, the Division advises consumers about insurers having the right to use aerial imaging in Massachusetts and the underwriting consequences from the insured building having observable roof issues discovered by aerial imaging.

The Division’s post on: “The Truth about Your Roof: Understanding How Insurance Companies Use Aerial Imaging to Assess Roof Condition”

The Division of Insurance is aware of consumer concerns regarding insurance companies using aerial imaging to view their home’s roof. The Division has developed the following Q&A to help consumers understand their rights, and the rights of the insurance company, in using aerial imaging.   

Can my insurance company take pictures of my home? That seems like an invasion of privacy.

Yes. In Massachusetts, insurance companies have a right to view and/or inspect the property that they are insuring. Traditionally, the insurance company sent a designated individual to your home to inspect the property in person. During the height of the COVID-19 pandemic, some insurance companies were performing virtual inspections. As technology has created more options, some insurance companies are now using aerial imaging, via drone or satellite, for example, to capture images of the homes they insure.

Can my insurance company decide to non-renew or cancel my insurance because of these aerial images?

Insurance companies use internal rules, called underwriting guidelines, to decide whether they want to insure your property. If your roof is at a certain age, has a significant amount of moss and/or cracked shingles, or has too many trees hanging over it, etc., they can decide that they do not want to insure your home.

If your insurer decides to non-renew your policy, they must provide written notice to you or your agent 45 days prior to the policy expiration date.  This notice must also include the specific reasons for such decision.

Once a policy has been in effect for 60 days, under Massachusetts law (M.G.L. c. 175, §99), it can be only cancelled during the term of the contract for the following reasons:

  • nonpayment of premium;
  • conviction of a crime which increases hazard under the policy;
  • fraud or misrepresentation by the insured in obtaining the policy;
  • willful or reckless acts or omissions by the insured increasing the hazard of damage;
  • physical changes in the property making property uninsurable; or
  • a determination by the commissioner that continuation of the policy would violate or place the insurer in violation of the law.

Cancellation of a policy requires the company to provide 5 days written notice to the insured (10 days written notice for non-payment of premium) and 20 days written notice to lender or mortgage company prior to the cancellation of a policy.  You, however, can decide to cancel your policy anytime and for any reason.

Insurance companies licensed to write homeowners insurance in Massachusetts are prohibited from using race, color, religious creed, national origin, sex, age, ancestry, sexual orientation, children, marital status, veteran status, the receipt of public assistance or disability of the applicant or insured, when deciding whether to issue, renew, or cancel homeowners insurance.

Do I have any rights to appeal the non-renewal?

There is no formal appeal process in your insurance contract or under state law. However, you still have the right to ask your insurance company for an explanation as to why they are non-renewing your policy and provide documentation, if you have it, to help support your argument for why you should be renewed. For example, if the insurance company decides to non-renew your policy because the aerial imaging shows signs of “wear and tear” on the roof, and you have the receipt from a roofing company showing that your roof was replaced two years ago, you have the right to provide them with that information.

The insurance company ultimately reserves the right to non-renew your policy but state law, M.G.L Ch. 176D, protects consumers from unfair insurance practices. Most insurance companies should be receptive to reviewing your documentation to understand if the image they are using may not be current.

What if I am willing to replace my roof but I can’t get it done before the policy expires?

You should discuss with your insurance company. If you can prove that you have a signed contract for the work to begin, they may be willing to renew the policy. 

How can I find a new insurance company if mine decides to non-renew my policy?

You can get quotes from other insurers and switch to a different insurance company. This practice is referred to as “shopping around” and can be done throughout the year, not just at the policy renewal.  We encourage consumers to shop around, as in our competitive marketplace, insurers compete for their business. Just because one carrier will not write your policy does not mean another will not. Finally, the Massachusetts Property Insurance Underwriting Association (MPIUA), also known as the FAIR Plan, is the insurer of last resort if you cannot find any company willing to write your policy.

Primary Sidebar

New Episode

MA Insurance Lawyers

SPONSORED

MA DOI Advertisements

Career News

AAU Announces Hire of Roderiques in Boston, MA

AAU Announces Hire of Roderiques in Boston, MA

MIB Elects New Chair, Vice Chair, and Directors to its Board

Plymouth Rock Home Assurance Corporation Names Colleen Finn as Chief Marketing Officer 

Plymouth Rock Home Assurance Corporation Names Colleen Finn as Chief Marketing Officer 

McDonnell Named President of Vermont Mutual Insurance Group

Mark J. McDonnell Elected Chair of the Board of Directors of Vermont Mutual

View More Career News

In Memoriam

In Memoriam: Rita Julia Messier, 1936-2025

In Memoriam: Rita Julia Messier, 1936-2025

In Memoriam: John J. Doyle Jr., 1942-2025

In Memoriam: Joseph Lombard, 98, Founder of Corinthian Insurance In Medway

Company News

RMV, AAA Northeast Promote Safe Driving for Teens Ahead of Summer

Arbella Insurance Foundation Launches Annual “Let’s Drive Out Hunger” Program to Raise Funds for Hunger Relief Programs Across New England

Arbella Insurance Foundation Launches Annual “Let’s Drive Out Hunger” Program to Raise Funds for Hunger Relief Programs Across New England

Progressive Drives Small Business Forward with $1 Million in Commercial Vehicle Grants

Agency Checklists, MA Insurance News, Mass. Insurance News, MA Life Insurance Companies, Boston Mutual

Boston Mutual Life Insurance Company’s Making An Impact Program Celebrates Seven Years of Giving Back

Footer

Agency Checklists

Contact us

We offer a variety of ways to get help promote your company or product.

Announcements
Email Sponsorships
Partnerships
Custom Collaborations

*Affiliate Disclosure

Please note that any of Agency Checklists’ articles might contain one or more affiliate links. This means that any subsequent purchase resulting from these links may result in a commission for us, but at no additional cost to you. For example, as an Amazon Associate, Agency Checklists earns a commission from all qualifying purchases. By working with affiliates we can continue to keep Agency Checklists subscription free. Thank you for your support.

Explore Our Archives

Copyright © 2025 · Agency Checklists · All rights reserved.

 

Loading Comments...