A federal court’s class certification ruling in Ward v. Liberty Mutual highlights how purchased leads, telemarketing vendors, AI voice tools and TCPA compliance can create major liability for insurance agencies.
Latest News
World Welcomes Worcester’s Wolpert Insurance
World Insurance Associates has acquired Wolpert Insurance Agency of Worcester, expanding its Massachusetts footprint and transportation specialty capabilities.
Lightning Losses Topped $1.65 Billion in 2025
Lightning losses rose 59% in 2025 as claim severity surged, driven by rising repair costs, inflation, and increased home technology exposure.
A ‘Seamless Experience’ Is What Customers Are Looking For
JD Power’s 2026 Auto Insurance Study found agents resolved 91% of cross-channel customer issues, outperforming websites and apps as customer experience becomes the top driver of satisfaction.
ADALB Moves to Clarify Licensed Appraiser Requirements for Repair Shops
Massachusetts ADALB seeks comment on advisory ruling reaffirming licensed appraiser requirements for insurance-related auto damage appraisals.
