InsurOp-Eds | Agency Checklists

Editorials and opinion pieces from insurance professionals involved with the Massachusetts insurance industry.

InSurOp-Ed: What ChatGPT Says About Exclusions in Insurance Policies…

February 13, 2023 by Nina Kallen

…and Why I’m Not Worried the App Will Put Me Out of a Job Any Time Soon

InSurOp-Ed: Auto Insurance and Resident Adult Children

February 6, 2023 by Bill Wilson

Bill Wilson expounds on a question posed by an Iowa agent.

How ChatGPT Says AI Will Change The P&C Insurance Industry Over the Next 10 Years

January 9, 2023 by AC Editor

4 Ways Artificial Intelligence Will Revolutionize Insurance

InsurOp-Ed: 3 Sources of Coverage Gaps That Lead to Claim Disputes

November 22, 2022 by Bill Wilson

Last month*, I received the following email: We are wondering if you can offer your assistance regarding a client’s loss due to a fire. The client is a tenant in a small plaza. This past Sunday a fire occurred. The client’s business suffered primarily from smoke damage. Any way, we reported the claim to the […]

How do You Create Customer Loyalty? Why Do Consumers Stay with a Particular Agent or Carrier for Years?

October 17, 2022 by Bill Wilson

Mr. Wilson opines on the intangibles in creating true customer loyalty for your agency.

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