InsurOp-Eds | Agency Checklists

Editorials and opinion pieces from insurance professionals involved with the Massachusetts insurance industry.

InSurOp-Ed: Fried Chicken and Customer Loyalty

September 20, 2021 by Bill Wilson Leave a Comment

Customer loyalty, and thus retention and profitability, isn’t driven by cheap prices.

InSurOp-Ed: Am I Legally Liable?

July 20, 2021 by Bill Wilson

How do you answer questions like this: If ‘this’ happens, am I legally liable?

Preparing For The Next Pandemic – The Cyber One That Is

June 28, 2021 by AC Editor

Thoughts on how why the insurance industry should begin preparing for a potential cyber pandemic.

InSurOp-Ed: Beware Online COI Systems!

June 22, 2021 by Bill Wilson

I first addressed this issue about 15 years ago when I began writing and speaking on certificate of insurance (COI) problems that had exploded in the marketplace. However, it now seems as if we are in the middle of a second wave of COI problems, including onerous requirements that agents use specific online COI systems […]

InSurOp-Ed: Using “Big Data” to Make Unilateral Policy Coverage Changes

May 10, 2021 by Bill Wilson

Bill Wilson’s latest take on the rise of Big Data in insurance and the potential coverage issues its use can cause unsuspecting insureds.

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