Robert Poliseno appointed Chief Operating Officer, North America Field Operations; Melissa Scheffler named Regional Executive Officer, Mid-Atlantic Region
Chubb has appointed Robert Poliseno Chief Operating Officer, North America Field Operations. Mr. Poliseno succeeds Jeffrey Updyke, who has been named head of Chubb’s North America Small Business segment.
With this appointment, Mr. Poliseno’s responsibilities will center on overseeing delivery of Chubb’s full portfolio of personal and commercial insurance products and services to agent and broker distribution partners through 48 branch offices across North America. He will assist in the day-to-day management of North America Field Operations, with specific focus on distribution and marketing, managing Chubb’s largest brokerage and key independent agent relationships, data analytics and sales. In addition, he will oversee Chubb Insurance Solutions Agency, Producer Advisor Roundtables, and Agency Education services.
Most recently, Mr. Poliseno served as the company’s Regional Executive Officer for Chubb’s Mid-Atlantic region. Effective immediately, Melissa Scheffler will assume that role and lead local delivery of Chubb’s offerings through retail distribution partners throughout the states of Delaware, Maryland, Pennsylvania, Southern New Jersey, Washington D.C., Virginia and West Virginia.
Both Mr. Poliseno and Ms. Scheffler will report to Chris Maleno, Senior Vice President, Chubb Group and Division President, North America Field Operations. “Robert and Melissa are outstanding executives and top performers within our company,” said Mr. Maleno. “Both have long tenures at Chubb, as well as extensive experience in leading our local distribution strategies. I am confident they will continue to further the success we have had to date, as they take on these critical roles.”
Mr. Poliseno joined the company in 2008 as a Vice President of Professional Risk. Prior to this most recent appointment, he served as Senior Vice President, Mid-Atlantic Regional Executive Officer, a role he has held since 2013. He holds an MBA in marketing from Baruch College, and a Bachelor of Administration degree in International Management from Pace University.
Ms. Scheffler began her career at Chubb in 1994 and has held a variety of leadership positions in both commercial and personal lines. She most recently served as Mid-Atlantic Region Chief Operating Officer, a role she has held since 2018. Prior to ACE’s acquisition of Chubb in January 2016, she was the Pittsburgh Branch Manager. She earned an MBA in human resources management and personnel administration from DePaul University Charles H. Kellstadt Graduate School of Business, and a Bachelor of Arts degree in Economics and Spanish from Colgate University.
