The Arbella Insurance Group is pleased to announce the appointment of Steven Lin as assistant vice president of Claim Shared Services. Reporting to Joseph Salerno, senior vice president of Claim, Lin will oversee a new cross-functional group within the Claim department, including: Claim Service Center (CSC/CTA), Special Investigations Unit (SIU), HO Claim Data and Analytics, Learning and Development, Quality, Claim IT Liaison and Vendor Management.
“Arbella has implemented several strategic changes driven by our fundamental commitment to helping our customers, delivering superior customer experiences and achieving optimal file outcomes,” said Salerno. “The entire claim organization must work together seamlessly and consolidating each department at this juncture recognizes the changing landscape and the growing involvement and support they provide. Steve was the natural choice to oversee this new structure, as he brings deep expertise in the areas of finance, claim analytics, segmentation and workflow, and personal lines claim product management.”
Bringing 20 years’ experience, Lin joins Arbella from Liberty Mutual where he has held a variety of leadership positions. Most recently, he played a pivotal role in understanding the end-to-end auto physical damage claim process, identifying improvement opportunities and assisting with the implementation of an entirely new claim platform.
Lin holds a BA in Economics from the University of Massachusetts Amherst and an MBA from Villanova University. He resides in Westwood with his wife Emmy, their six-year old daughter Sophie and their dog, Hugo.
More about the Arbella Insurance Group
Established in 1988, the Arbella Insurance Group (www.arbella.com) is an A rated company by AM Best, with more than $800 million in revenue and approximately $1.8 billion in assets. Headquartered in Quincy, Massachusetts, Arbella is a customer-focused, regional property and casualty insurance company, providing commercial insurance products in Massachusetts, Connecticut, Rhode Island and New Hampshire, and personal insurance products in Massachusetts and Connecticut. Recognized as one of the Boston Business Journal’s “Best Places to Work” for 12 consecutive years, Arbella is deeply committed to maintaining high levels of employee satisfaction and supporting a positive and inclusive workplace culture. Arbella attributes its success to their dedicated employees, strong agent partnerships and community focus.
