• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Skip to footer
  • Contact Us
  • Post A Job

Agency Checklists

Massachusetts Insurance News & Job Opportunities

  • AC Interviews
  • Agency M&A
  • Career News
  • CAR News
  • DOI News
  • Coverage Cases
  • Innovation
  • InsurOp-Eds
  • AC Podcast
You are here: Home / CM Tooltip Glossary Pro+ / Unfair or deceptive acts or practices

Unfair or deceptive acts or practices

January 30, 2026 by AC Editor

Categories: ma-statutory

Used in M.G.L. c. 176D (unfair/deceptive insurance acts/practices).

Related Articles:
  • Glossary: G.L. c. 93A
  • Massachusetts Agencies Not Logging Complaints Run Legal Risk
    May 30, 2014 - Massachusetts law requires "insurance agents, brokers and adjusters" to keep a record of complaints for two years.
  • Glossary: Mass. Gen. L. c. 93A
  • Punitive Damage And Attorney Fee Statute Applied to Commercial Auto Repair Disputes
    Agents may want to alert their garage keeper risks that commercial auto repair disputes are now under G.L. c. 93A's punitive damage and attorney fee provisions.
  • Glossary: 93A
  • Mass. Agent Who Disappeared With Insureds’ Premiums Surrenders License And Avoids Fines
    A Lowell-based insurance producer, who disappeared with insureds' premium payments, is allowed to surrender his licenses.
  • Vermont Mutual Asks High Court to Reverse Decision $215,000 Attorney Fee Award Payable As Damages under Bodily Injury Coverage
    An unusual case involving a breach of warranty claim under Chapter 93A and whether mandatory attorney fee awards apply.
  • Agency Risk Primer: Underinsured Loss Ends A 50 Year Relationship
  • SJC Reverses $215,000 Attorney Fee Award Found Payable Under BOP Policy
    Case Highlights Risk of Uncovered Risk Product Liability Claims Brought Under G.L. c. 93A
  • The JMA v. Zurich Appeals Court Ruling: A Warning Against Insurers’ Delayed Payment of Insureds’ Legal Fees”
    Appeals Case Revisits Underlying Lawsuit Involving Zurich Insurance Duty to Defend Dispute.

Primary Sidebar

  • NEW! BOSTON: Product Management Analyst (Safety)
  • NEW! DEDHAM: Senior Commercial Lines Underwriter (N&D)
  • WOBURN: Director of Finance – Insurance Services (Salem Five)
  • SOUTHBOROUGH: Agency Development Representative (HMIC)
  • YARMOUTH: Employee Benefits Producer – Division Manager (Pioneer Insurance Partners)

Career News

Lou Garcia, president and CEO of InsurBanc

Lou Garcia joins InsurBanc as President and CEO

Jared Stuckey, vice president of customer service and underwriting at Plymouth Rock Home Assurance

Plymouth Rock Home Assurance Names Jared Stuckey VP of Customer Service and Underwriting 

Morris “Mo” Tooker of The Hartford

Morris “Mo” Tooker to Succeed Christopher Swift as The Hartford CEO in 2027

View All

Interviews

From Nuptials, Tickets, and Taxes to Trusted Advisor: One Agency’s Unique Path to P&C Success

A Conversation with Evan Silverio, President & CEO of Silverio Insurance Group

Deland, Gibson Celebrates 125 Years: A Conversation with CEO Chip Gibson

The Fourth-Generation Family-Owned Agency is Based in Wellesley

Talking with Richard Welch: Growth and Innovation at Hospitality Mutual | Agency Checklists

Talking with Richard Welch: Growth and Innovation at Hospitality Mutual

Mr. Welch is CEO of Massachusetts-based Hospitality Insurance Group

Born and Bred in the Bay State: The Special Agent Story

Our Latest Agency Interview is with the Founder & President of Special Agent

A Conversation with Daniel C. Bridge – The 2023 Insurance Professional of the Year

Daniel Bridge is Board Chair, President, and CEO of Vermont Mutual Insurance Group

Making The Leap From Corporate to Entrepreneur: Nadeen Vella On Building NaVella Insurance From Scratch

Making The Leap From Corporate to Entrepreneur: Nadeen Vella On Building NaVella Insurance From Scratch

Our latest Agency Interview is with Nadeen Vella, the founder and owner of a virtual scratch independent agency.

View All

MA Division of Insurance Announcements

In Memoriam

In Memoriam: Richard Sias, 1946-2026

In Memoriam: Stephen Joel Paris, 1938-2026

Jean E. Petersen worked more than 30 years at Kirby Insurance Agency in Whitman, Massachusetts.

In Memoriam: Jean E. Petersen, 1939-2026

InsurOp-Eds

InSurOp-Ed: On This Day 30 Years Ago: What I've Learned

InSurOp-Ed: On This Day 30 Years Ago: What I’ve Learned

By Matt Masiello

InSurOp-Ed: What ChatGPT Says About Exclusions in Insurance Policies…

By Nina Kallen

Surround Insurance's Kate Terry

Insur OpEd: Four Ways To Improve Your Agency’s Digital Image In No Time At All

By AC Editor

InSur-Op-Ed: Claim Denials and Agency Accommodations

By Bill Wilson

View All

Footer

Contact us

We offer a variety of ways to get help promote your company or product.

Announcements
Email Sponsorships
Partnerships
Custom Collaborations

*Affiliate Disclosure

Please note that any of Agency Checklists’ articles might contain one or more affiliate links. This means that any subsequent purchase resulting from these links may result in a commission for us, but at no additional cost to you. For example, as an Amazon Associate, Agency Checklists earns a commission from all qualifying purchases. By working with affiliates we can continue to keep Agency Checklists subscription free. Thank you for your support.

Explore Our Archives

Copyright © 2026 · Agency Checklists · All rights reserved.