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Owen Gallagher

Public Adjuster Endorsements Become Illegal On November 5th

October 19, 2026 by Owen Gallagher

“Massachusetts State House beside an insurance policy marked with a prohibition symbol over an anti-public adjuster endorsement, illustrating the new law effective November 5, 2026.

Beginning November 5, 2026, Massachusetts insurers, including non-admitted and surplus lines carriers, will be prohibited from including property and casualty insurance policy provisions that prevent insureds from using public insurance adjusters.

MSA To Begin Auto Nonrenewals In December Following DOI Approval

October 19, 2026 by Owen Gallagher

Main Street America withdrawal from Massachusetts voluntary private passenger auto market

The Massachusetts Division of Insurance approved Main Street America Protection Insurance Company’s withdrawal from the voluntary private passenger auto market, affecting 9,880 policies and approximately $19 million in written premium.

Court: PURE Willfully Violated c. 176D, but Insureds’ 93A Claims Fail For Lack Of Damages Despite $16 Million In Claim Payments

October 5, 2026 by Owen Gallagher

Insurance policy graphic for PURE homeowners claim involving Chapter 176D and Chapter 93A

A Suffolk Superior Court judge found that PURE willfully violated two provisions of Massachusetts’ unfair claims-settlement law, but the homeowners recovered nothing under Chapter 93A because they failed to prove compensable damages caused by those violations.

Lowell Temp Agency Owner To Do 13 Months for Payroll and Workers’ Comp Fraud

October 5, 2026 by Owen Gallagher

Henry Lam, owner of HL Temporary Services, sentenced in federal workers’ compensation fraud case

A federal judge sentenced Henry Lam, owner of Lowell-based HL Temporary Services, to 13 months in prison after he pleaded guilty to employment-tax charges and mail fraud involving workers’ compensation insurance premiums.Insuran

Meta Muse and Insurance: What Agents Need to Know

September 28, 2026 by Owen Gallagher

Meta Muse AI insurance shopping and quoting

Consumer AI assistants are beginning to reach insurance businesses through both online shopping platforms and telephone calls. Insurify has blocked Meta’s Muse from automatically collecting quotes, while Liberate has introduced technology designed to identify and handle calls from consumer AI assistants.

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Career News

Executive Director Michael Pezza to Retire from The Insurance Library

illustration of AM Best Student Challenge with picture of desk and BU flag in background

Boston University Student Named Finalist in AM Best’s 2027 Student Challenge

Jack Roche, president and CEO of The Hanover Insurance Group, recipient of the 2026 Lifetime Achievement Award

The Griffith Foundation and APCIA Honor John C. Roche with 2026 Lifetime Achievement Award

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MA Division of Insurance Announcements

Interviews

From Nuptials, Tickets, and Taxes to Trusted Advisor: One Agency’s Unique Path to P&C Success

A Conversation with Evan Silverio, President & CEO of Silverio Insurance Group

Deland, Gibson Celebrates 125 Years: A Conversation with CEO Chip Gibson

The Fourth-Generation Family-Owned Agency is Based in Wellesley

Talking with Richard Welch: Growth and Innovation at Hospitality Mutual | Agency Checklists

Talking with Richard Welch: Growth and Innovation at Hospitality Mutual

Mr. Welch is CEO of Massachusetts-based Hospitality Insurance Group

Born and Bred in the Bay State: The Special Agent Story

Our Latest Agency Interview is with the Founder & President of Special Agent

A Conversation with Daniel C. Bridge – The 2023 Insurance Professional of the Year

Daniel Bridge is Board Chair, President, and CEO of Vermont Mutual Insurance Group

Making The Leap From Corporate to Entrepreneur: Nadeen Vella On Building NaVella Insurance From Scratch

Making The Leap From Corporate to Entrepreneur: Nadeen Vella On Building NaVella Insurance From Scratch

Our latest Agency Interview is with Nadeen Vella, the founder and owner of a virtual scratch independent agency.

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In Memoriam

In Memoriam: James P. Daley, 1959-2026

In Memoriam: Richard Sias, 1946-2026

In Memoriam: Stephen Joel Paris, 1938-2026

InsurOp-Eds

Agency Checklists, MA Insurance News, Mass. Insurance News, Insurance Doorknob Marketing

InsurOp-Ed: Doorknob Marketing

By Bill Wilson

InSurOp-Ed: Insurance Dog Bite Claim Data Doesn’t Pass the Critical Thinking Test

By AC Editor

AI in the insurance industry

How ChatGPT Says AI Will Change The P&C Insurance Industry Over the Next 10 Years

By AC Editor

Agency Checklists, MA Insurance News, Mass. Insurance News, Big Data,MAIA, IntellAgents, Big Data Endeavor MAIA

InSurOp-Ed: Using “Big Data” to Make Unilateral Policy Coverage Changes

By Bill Wilson

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